Bernadeth Santiago
Baguio City, Province Of Benguet
Summary
Personable and customer-focused with knack for understanding client needs and delivering tailored solutions. Adept in sales strategies and service protocols to drive customer satisfaction and retention. Committed to leveraging skills for impactful results in customer-centric environment. Skilled in customer relationship management and effective communication, developed in fast-paced sales and service environment. Demonstrated ability to understand and meet client needs while delivering high-quality service.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Luxury Sales and Service Especialist
SC Reservations Phils
04.2021 - 02.2025
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Created customized solutions for clients'' unique needs, ensuring a tailored approach that resulted in higher conversion rates.
- Conducted comprehensive market research, enabling more targeted sales efforts for improved outcomes.
Customer Service Representative
Sitel
02.2015 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Caregiving NC II
MMS-DTCC
Baguio City, Province Of Benguet, Philippines08-2018
No Degree - Education
Baguio Central University
Baguio City Benguet Philippines 10.2001 - 07.2003
Skills
- Sales presentations
- CRM proficiency
- Performance tracking
- Problem solving
- communications skill and team work
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Luxury Sales and Service Especialist
SC Reservations Phils
04.2021 - 02.2025
Customer Service Representative
Sitel
02.2015 - 07.2018
No Degree - Education
Baguio Central University
10.2001 - 07.2003
No Degree - Caregiving NC II
MMS-DTCC
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