BERNADETH MAMING

Prepare, review, and process customer invoices accurately and promptly.

Ensure all billing details (amounts, dates, customer information) are correct before sending.

Monitor invoice status and follow up on any discrepancies or missing information.

Coordinated with internal teams to resolve billing issues, ensuring timely adjustments and customer satisfaction.

• Handled client communications to address billing and payment concerns.
• Respond promptly and professionally to customer emails regarding billing, payments, and account concerns.
• Explained invoices, payment terms, and account balances to ensure customer understanding and satisfaction.
• Handle disputes or concerns with a calm and solution-oriented approach.

Maintain proper documentation of all communications for tracking and audit purposes.

• Performed thorough reconciliation of customer accounts to ensure accuracy.
• Perform regular reconciliation of customer accounts to ensure all transactions are accurately recorded.
• Investigate and resolve discrepancies such as missing payments, duplicate entries, or incorrect postings.
• Ensure alignment between internal records and client statements.

Assist in month-end closing by validating AR balances.

• Processed customer refund requests according to company guidelines.
• Review and process customer refund requests in accordance with company policies.
• Verify eligibility and supporting documentation before issuing refunds.
• Coordinate with Refunds Team for refund processing.

Assisted in maintaining compliance with GDPR for customer data.

• Handled customer data in compliance with General Data Protection Regulation (GDPR) to protect sensitive information and maintain trust.
• Ensure sensitive customer information is handled, stored, and shared securely.
• Support requests related to data privacy, such as data access or deletion requests.

Work with internal teams to maintain compliance with data protection standards.

• Handled customer data in compliance with General Data Protection Regulation (GDPR) to protect sensitive information and maintain trust.
• Ensure sensitive customer information is handled, stored, and shared securely.
• Support requests related to data privacy, such as data access or deletion requests.
• Work with internal teams to maintain compliance with data protection standards.

• Perform and analyze all accounts receivable duties, including proper application of cash, check, ACH, and Wire transactions.
• Oversaw payment processing, invoicing, and collections to ensure timely cash flow.
• Followed up with customers on past-due payments, sending Statements of Accounts to facilitate recovery.
• Reconciled customer accounts by verifying transactions and balances.
• Updated system with hanging balances and credit memos to maintain accurate financial records.
• Issued credit notes to customers after verifying transaction details.
• Record client payments in the system and manually.
• Prepare and record Remittance and Return to Vendor for weekly and monthly reports.
• Prepare documents of that are claimable.
• Maintain documentation for compliance reporting and audits.

• Tracked payments and expenditures, including payroll, purchase orders, invoices, and statements, to ensure accurate financial management.
• Scheduled vendor payments and addressed outstanding credit, while responding to all vendor finance inquiries to maintain strong vendor relationships.
• Reconciling processed work by verifying entries and comparing system reports to balances.
• Liquidated petty cash and monitored revolving fund to ensure proper cash flow management.
• Maintained accurate historical records of financial transactions.
• Prepared expanded withholding tax (EWT) documents for multiple suppliers.
• Preparing sales and purchases for BIR.
• Preparing and processing telegraphic transfer for shipment.

• Assisted with tax filings, accounts receivables, accounts payables, and payroll processing to support financial operations.
• Compiled and reviewed financial information to ensure accuracy and compliance.
• Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
• Assisting with the preparation of budgets and financial statements.
• Maintained accurate records and organised filing system to improve document retrieval and efficiency.
• Preparing 1601-C of Employees and updating journal.
• Performed various administrative tasks to support team operations.
• Answering telephones and handling routing correspondence with clients.

• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
• Maintain polite and professional communication via phone, email, and mail.
• Handled calls and addressed customer complaints to maintain high satisfaction levels.
• Coordinated site schedules and dispatch operations to ensure timely project execution.
• Filed monthly expenses to support budget tracking and financial accuracy.
• Processed daily time records and prepared payroll to ensure accurate employee compensation.

• Established and maintained supplier relationships to negotiate discounted rates for merchandise and supplies, enhancing cost-effectiveness.
• Prepared purchase orders by verifying specifications and price; secured recommendations from suppliers for substitute items; obtained approval from requisitioning department to ensure timely procurement.
• Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders.
• Verifies receipt of items by comparing items received to items ordered; resolves shipments in error with suppliers.
• Authorizes payment for purchases by forwarding receiving documentation.
• Verifies purchase requisitions by comparing items requested to the master list; clarifying unclear items; recommending alternatives.
• Forwards available inventory items by verifying stock; scheduling delivery.
• Delivered purchasing planning and control information by collecting, analysing, and summarising data and trends to support informed decision-making.
• Completed purchasing and organization tasks to support operational goals.
• Keeps information accessible by sorting and filing documents.
• Updates job knowledge by participating in educational opportunities.