Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernadeth Ignacio

Luisiana

Summary

Dynamic customer service professional with a proven track record at Concentrix, excelling in active listening and critical thinking. Adept at resolving customer inquiries and enhancing shopping experiences, I leverage my data entry skills to ensure accuracy and efficiency. Committed to delivering exceptional service and fostering customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Concentrix
Remote
10.2024 - Current
  • Assisted customers with inquiries, providing accurate information and effective solutions.
  • Handled customer complaints professionally, ensuring swift resolution and satisfaction.
  • Maintained a detailed knowledge of products and services to support customer needs.
  • Collaborated with team members to improve service delivery and enhance customer experience.

Sales Advisor

Concentrix
Remote
12.2019 - 09.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Demonstrated product features and benefits to promote sales and customer engagement.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
  • Maintained knowledge of current promotions and store policies to provide informed assistance.

Education

Bachelor of Science - Foreign Service

Lyceum of The Philippines
Intramuros Manila
04-1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Concentrix
10.2024 - Current

Sales Advisor

Concentrix
12.2019 - 09.2023

Bachelor of Science - Foreign Service

Lyceum of The Philippines
Bernadeth Ignacio