Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
BERNADETH DAGUPLO

BERNADETH DAGUPLO

Maramag,BUK

Summary

Results-driven professional with a proven track record of delivering exceptional customer service for over 7 years. Committed to consistently utilizing strong communication skills to create a significant impact within the company and contribute to its ongoing success. Motivated, strong-willed, and passionate in all endeavors, dedicated to providing top-notch service and exceeding customer expectations. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative / Sales

DAMART
05.2024 - 07.2024
  • Company Overview: UK Online Shop (Elderly)
  • As a customer service representative for Damart UK, my primary responsibility is to assist customers with their inquiries, orders, and any issues they may have over the phone
  • I serve as the first point of contact for customers seeking help with products, deliveries, returns, and general inquiries about Damart's services
  • My tasks include answering incoming calls, addressing customer concerns professionally and efficiently, processing orders, providing product information and recommendations, and resolving any complaints or issues to ensure customer satisfaction
  • Additionally, I may need to follow up on customer inquiries, handle returns and exchanges, and maintain accurate records of customer interactions
  • UK Online Shop (Elderly)

Operations Supervisor

DOORDASH
05.2020 - 01.2024
  • Company Overview: TELEPERFORMANCE
  • As an Operations Supervisor for DoorDash's customer and Dasher support team, my role involves overseeing the team responsible for assisting both customers and Dashers with their inquiries and issues
  • I manage a group of support agents who handle incoming chats and calls, providing guidance, solving problems, and ensuring a positive experience for all users
  • My responsibilities include monitoring the team's performance, providing coaching and feedback to enhance customer service quality, analyzing data to identify trends and areas for improvement, and implementing strategies to increase efficiency and customer satisfaction
  • Additionally, I collaborate closely with other departments to address escalated issues, develop training programs for new hires, and contribute to the overall success of the support operations
  • TELEPERFORMANCE

Operations Supervisor

ENTERPRISE HOLDINGS INC.
03.2018 - 03.2020
  • Company Overview: TELEPERFORMANCE
  • As an Operations Supervisor at Enterprise Holdings Inc., my responsibilities include overseeing the daily operations of a rental car location
  • I manage a team of employees to ensure they deliver excellent customer service and maintain efficient operations
  • My tasks involve coordinating vehicle rentals, addressing customer inquiries and issues, managing inventory, and ensuring compliance with company policies and procedures
  • I am also responsible for training and developing staff, monitoring performance metrics, and optimizing operational processes to enhance customer satisfaction and drive business growth
  • TELEPERFORMANCE

Customer Service Representative

EXPEDIA GROUP
04.2017 - 03.2018
  • Company Overview: TELEPERFORMANCE
  • As a customer service representative for Expedia, my primary responsibilities include assisting customers with booking flights, hotels, and rental cars
  • I handle inquiries related to existing reservations, help customers make changes to their bookings, and provide information about travel destinations
  • Additionally, I resolve any issues or complaints that customers may have regarding their travel plans
  • My role also involves processing refunds, managing cancellations, and ensuring that customers have a smooth and pleasant experience with Expedia
  • TELEPERFORMANCE

Technical Support

AT&T Blue
03.2013 - 09.2013
  • Company Overview: Sutherland Global Service
  • As a Technical Support representative at AT&T Blue, I am responsible for assisting customers with technical issues related to their mobile devices, internet services, and other AT&T products
  • This includes troubleshooting problems, providing solutions, and answering questions
  • Sutherland Global Service

Education

Associate - Computer Technology

Philippine Computer College
01.2005

Skills

  • Computer Literate
  • MS Office Software
  • Willingness to cooperate
  • Building relationships
  • Multitasking
  • Achieving immediate goals
  • Achieving long-term goals
  • Meeting deadlines
  • Customer relations
  • Problem resolution
  • Relationship building
  • Customer service
  • Data entry

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home option

Timeline

Customer Service Representative / Sales

DAMART
05.2024 - 07.2024

Operations Supervisor

DOORDASH
05.2020 - 01.2024

Operations Supervisor

ENTERPRISE HOLDINGS INC.
03.2018 - 03.2020

Customer Service Representative

EXPEDIA GROUP
04.2017 - 03.2018

Technical Support

AT&T Blue
03.2013 - 09.2013

Associate - Computer Technology

Philippine Computer College

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BERNADETH DAGUPLO