Hi, I’m
BERNA AREVALO
Bookkeeper
Cebu City, Province Of Cebu
Summary
Adept at transforming financial chaos into streamlined, compliant accounting systems, I significantly enhanced data accuracy and operational efficiency at ACRU Tax & Accounting. Leveraging expertise in QuickBooks and full-cycle accounting, alongside a keen eye for detail, I mastered invoice management and bank reconciliations, ensuring impeccable financial records. Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in QuickBooks with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
2
Certification
Work History
ACRU Tax & AccountingMinneapolis
Bookkeeping Assistant
07.2023 - Current
Job overview
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Generated financial reports and summaries for management review.
- Ensured accurate recording of financial transactions by meticulously entering data into accounting systems.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
Customer Service DepartmentCebu City
Customer Service Representative
08.2023 - 12.2023
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Northwestern Agusan CollegesNasipit Agusan Del Norte
Bachelor of Secondary Education Major in English from N/A
08.2024 - 06.2025
Skills
Quickbooks
undefinedCertification
QuickBooks Online Certification and Virtual Assistant/ Social Media Marketing
Timeline
Northwestern Agusan Colleges
Bachelor of Secondary Education Major in English from N/A
08.2024 - 06.2025
Customer Service Representative
Customer Service Department
08.2023 - 12.2023
Bookkeeping Assistant
ACRU Tax & Accounting
07.2023 - Current
QuickBooks Online Certification and Virtual Assistant/ Social Media Marketing
03-2023
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