Benly De Jesus
Cluster C Oceanway Boracay Island Malay, Aklan,CAN
Summary
Personable and dedicated Customer Service Representative with extensive experience in BPO, RPO, and HOSPITALITY industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to success. Specializing in company's quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
11
11
years of professional experience
Work History
Front Office Supervisor
Holiyday Inn By Wyndham
02.2023 - 02.2024
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Talent Aquisition PSG Global PH
Makati, Philippines
08.2020 - 01.2023
- Managed lifecycle talent acquisition processes, from initial job promotion to staff onboarding
- Used LinkedIn Recruiter to target profiles for specialist roles, securing optimal talent to meet business needs
- Supported hiring managers in recruiting high-performing specialists and experts for improved operational success
- Interpreted wider recruitment trends and used to inform and improve company hiring processes
- Presented offers to selected candidates, negotiating and agreeing contract terms and conditions.
Account Insurance Executive - PRUDENTIAL EXL Philippines
Pasay, Philippines
07.2019 - 08.2020
- Responded quickly to client requests with excellent systems knowledge
- Maintained extensive knowledge of insurance products to provide detailed specifications to customers
- Increased add-ons by making recommendations based on client needs
- Proactively contacted customers near renewal dates, increasing repeat purchases
- Managed client insurance onboarding by enrolling customers onto plans and sending contracts as needed
- Secured accurate records of interactions with customers with focus on confidentiality and attention to detail.
Customer Service Representative/Team Leader Concentrix
Makati, Philippines
01.2016 - 05.2019
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Monitored customer surveys and feedback to develop corrective actions for service-related issues
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Front Office Executive Shangri-la's Hotel and Resort Boracay
Aklan, Philippines
02.2013 - 01.2016
- Ensure outstanding customer care at all times
- Maintains a friendly, cheerful and courteous demeanor at all times
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- Suggestive selling techniques to sell room nights, increase occupancy and revenue
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Accurately handled large amounts of money on the cash register.
Education
Bachelor of Science - Hospitality Management
Aklan Catholic College
Kalibo Town, Province Of Aklan, Philippines03.2011
Higher National Diploma -
Aklan Academy
Aklan, PhilippinesSkills
Customer needs analysis
Live chat support
Solution development
Lead generation
Team leadership
Remote teamwork
Telephone enquiries specialist
Recruitment analytics
Talent pool database management
Recruitment process outsourcing
Candidate pipeline management
Languages
English
Tagalog
Timeline
Front Office Supervisor
Holiyday Inn By Wyndham
02.2023 - 02.2024
Talent Aquisition PSG Global PH
Makati, Philippines
08.2020 - 01.2023
Account Insurance Executive - PRUDENTIAL EXL Philippines
Pasay, Philippines
07.2019 - 08.2020
Customer Service Representative/Team Leader Concentrix
Makati, Philippines
01.2016 - 05.2019
Front Office Executive Shangri-la's Hotel and Resort Boracay
Aklan, Philippines
02.2013 - 01.2016
Bachelor of Science - Hospitality Management
Aklan Catholic College
Higher National Diploma -
Aklan Academy