Benjo M. De Casa
Lipa City, Batangas,Philippines
Summary
Dedicated Service Manager with strengths in team development and customer satisfaction. Manages a service team focused on excellence and operational success. Drives performance improvements through data analysis and feedback implementation.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Service Manager
Suzuki Auto Batangas
Batangas, Philippines
05.2026 - Current
- Managed a team of service professionals, fostering a culture of excellence and customer satisfaction.
- Monitored service metrics, utilising data to drive decision-making and improvements.
- Analysed customer feedback to identify areas for improvement and implement necessary changes.
- Coordinated with other departments to ensure a unified approach to customer service.
- Selected and trained staff to build a knowledgeable, well-performing team.
- Evaluated quality of staff work and performance against objectives to assess need for improvements.
- Developed contingency plans to maintain service levels during peak times and emergencies.
- Presented business performance reports, highlighting successes and improvement areas.
- Established clear policies and procedures guiding service staff operations.
- Maintained compliance with industry regulations and standards, upholding company integrity.
- Facilitated teamwork and collaboration, encouraging an environment of open communication.
- Utelized KEYLOOP SYSTEM, EXCEL.
Bodyshop Supervisor
Ford Saudi Arabia
Riyadh, Saudi Arabia
10.2022 - 03.2026
- Managed daily operations of the bodyshop, overseeing a team of technicians and administrative staff for optimal performance.
- Conducted quality control checks on completed work, guaranteeing high standards of repair and customer satisfaction.
- Coordinated with insurance adjusters for repair approvals and cost estimates, reducing approval times.
- Developed and implemented service protocols to streamline operations and improve service delivery.
- Maintained organised workshop environment, ensuring regulatory compliance and supporting operational efficiency.
- Oversaw inventory management, ensuring availability of necessary parts and equipment.
- Monitored service metrics, utilising data to drive decision-making and improvements.
- Maintained compliance with industry regulations and standards, upholding company integrity.
- Implemented health and safety protocols to ensure a secure working environment for employees and customers.
- Inspected facilities and resources for compliance and quality.
- Prepared detailed performance reports, presenting insights to managers for informed strategic planning.
- Coordinated training to improve operations, team morale and customer service.
- Streamlined communication processes within the team, enhancing efficiency and teamwork.
- Assessed availability and use of resources to identify areas for further investment.
- Coordinated with other departments to ensure a unified approach to customer service.
- Managed inventory of repair supplies and tools, ensuring availability of necessary materials while controlling costs.
- Utilized KEYLOOP SYSTEM, CARPRO AND PENNY.
Bodyshop Estimator / Job Control
Ford Motor Saudi Arabia
Riyadh, Saudi Arabia
04.2016 - 08.2021
- Utilised advanced software tools for precise estimation, improving accuracy and efficiency.
- Coordinated with Insurance Adjusters to facilitate claim processing and negotiate costs.
- Collaborated with supervisors and technicians to ensure timely completion of repair targets.
- Reported with Bodyshop Manager the progress of estimations, approvals and repair updates.
- Monitored spare parts availability and delivery to ensure alignment with repair deadlines.
- Maintained detailed records of estimates, repairs, and parts orders for comprehensive documentation.
- Adapted to rapidly changing bodyshop repair technology and process in adjusting estimates to reflect scope alterations.
Body Repair Estimator / Claim Processor
Broadway Motors (Nissan United Nations)
Manila, Philippines
01.2010 - 03.2016
- Created comprehensive repair estimates using specialised software, facilitating precise calculations and outlining detailed work procedures.
- Identified and assessed motor vehicle body parts for replacement, reform, and painting, contributing to accurate repair solutions.
- Processed insurance claims in compliance with company policies and industry regulations, ensuring timely resolutions.
- Worked closely with insurance adjusters for possible revisions, additional works and approval issuance.
- Addressed customer service enquiries quickly and accurately regarding the process of car repair.
- Reported to Manager and supervisor the repair updates and status on a day to day basis.
- Utelized ERIC SYSTEM, EXCEL and MICROSOFT OFFICE.
Education
Bachelor of Science - Electronic Engineering Technology
Technological University of the Philippines
Manila01-2005
Diploma of Higher Education - Computer Science in Information Technology
College for Research and Technology
Gapan01-2001
Skills
- Quality control
- Data analysis
- Service quality standards
- Customer complaint management
- Customer relations
- Cross-department collaboration
- Workflow planning
- Performance evaluation
- Administrative procedures
- System knowledge
- Team building
- Decision making
- Communication management
- Extensive service knowledge
Languages
English
Upper Intermediate
B2
Arabic
Beginner
A1
Timeline
Service Manager
Suzuki Auto Batangas
05.2026 - Current
Bodyshop Supervisor
Ford Saudi Arabia
10.2022 - 03.2026
Bodyshop Estimator / Job Control
Ford Motor Saudi Arabia
04.2016 - 08.2021
Body Repair Estimator / Claim Processor
Broadway Motors (Nissan United Nations)
01.2010 - 03.2016
Bachelor of Science - Electronic Engineering Technology
Technological University of the Philippines
Diploma of Higher Education - Computer Science in Information Technology
College for Research and Technology