Benjamin Joseph Acosta
Summary
Creative Social Media Intern possessing outstanding written and oral communication skills and deep knowledge of social media marketing and reputation management. Driven and hardworking individual excels in monitoring and replying to tweets and messages and streamlining company social media accounts. Patient problem-solver consistently excels in high-pressure situations. Creative Photographer offering expertise in photography sales and marketing, customer service and project management. Talented at various photography styles, identifying client needs and providing innovative suggestions. Practiced in on-location shoots, studio set-ups and equipment maintenance.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sitel Baguio
04.2022 - 06.2022
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Action Officer / Media Officer
Council For The Restoration Of Filipino Values
03.2014 - 03.2021
- Collaborated with various agencies and workplaces to extend workplace understanding and enhance compliance.
- Coordinated with key stakeholders on action details.
- Coordinated training sessions for staff members, increasing their knowledge base and skill set.
- Conducted thorough research for informed decision-making, providing comprehensive reports to senior management.
- Monitored progress on key initiatives, providing regular updates to leadership and adjusting strategies as needed.
- Supported the development of internal talent by mentoring junior staff members on relevant skills and industry knowledge.
- Distributed action items to appropriate personnel.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Arts - Multimedia Arts
STI College Baguio
Baguio City04.2014
Skills
- Adobe Premiere Pro
- Video Streaming
- Graphic Design
- Multi-camera editing
- Photography
- Computer Editing
- Illustrator and Photoshop
- Computer Skills
Timeline
Customer Service Representative
Sitel Baguio
04.2022 - 06.2022
Action Officer / Media Officer
Council For The Restoration Of Filipino Values
03.2014 - 03.2021
Associate of Arts - Multimedia Arts
STI College Baguio
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