Benjie Fausto
Cavite Tanza
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Teleperformance
05.2022 - 02.2024
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed over 20 customers calls per day
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations
Bagger
Primark
11.2021 - 01.2022
- Promoted store loyalty programs, resulting in increased customer engagement and repeat business.
- Supported cashier duties, expediting transactions and minimizing wait times for customers.
- Actively participated in ongoing training sessions aimed at improving overall job performance and enhancing customer service skills.
- Participated in seasonal displays setup, creating a attractive shopping environment that boosted sales figures.
Cashier
Wingbites
12.2018 - 06.2020
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
Education
Bachelor of Science - Tourism Management
STI College Rosario
Rosario Cavite 04.2001 -
Skills
Customer Service
undefinedTimeline
Call Center Representative
Teleperformance
05.2022 - 02.2024
Bagger
Primark
11.2021 - 01.2022
Cashier
Wingbites
12.2018 - 06.2020
Bachelor of Science - Tourism Management
STI College Rosario
04.2001 -
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