Zendesk
Benjamin Isaias Mansilla
Customer Care Specialist
Marikina City, Metro Manila
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Booth And Partners
12.2021 - 02.2024
- Led initiatives aimed at boosting team morale through recognition programs, incentives, or other motivational strategies designed to encourage top-notch performance from every member of the support staff.
- Provided timely assistance to customers via email, and live chat channels, ensuring a high level of professionalism at all times.
- Streamlined support processes for increased efficiency and reduced response times.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Subject Matter Expert
Quantrics Enterprises
04.2017 - 11.2021
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Mentored junior team members, contributing to their professional growth and development.
Sales Representative
Telus International
03.2016 - 02.2018
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Representative
Results Companies
12.2012 - 01.2015
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Education
Bachelor of Science - Marketing
Philippine School of Business Administration
Quezon City, Metro Manila, Philippines 04.2001 -
Bachelor of Science - Nursing
Far Eastern University
Manila, Metro Manila, Philippines 04.2001 -
High School Diploma -
Our Lady of Perpetual Succor College
Marikina City, Metro Manila, Philippines 04.2001 -
Skills
Customer Response
Customer service excellence
Live chat support
Call center experience
Complaint Handling
Software
Slack
Stripe
Timeline
Customer Support Specialist
Booth And Partners
12.2021 - 02.2024
Subject Matter Expert
Quantrics Enterprises
04.2017 - 11.2021
Sales Representative
Telus International
03.2016 - 02.2018
Sales Representative
Results Companies
12.2012 - 01.2015
Bachelor of Science - Marketing
Philippine School of Business Administration
04.2001 -
Bachelor of Science - Nursing
Far Eastern University
04.2001 -
High School Diploma -
Our Lady of Perpetual Succor College
04.2001 -