Benjamin Edison Tan
Davao City, Province Of Davao Del Sur,DAS
Summary
Dynamic Store Supervisor with proven expertise at PANADERO, excelling in inventory management and staff supervision. Enhanced team performance through effective training and implemented systems that improved stock accuracy. Committed to delivering exceptional customer service, fostering loyalty, and driving operational efficiency in fast-paced environments.
Knowledgeable [Desired Position] with proven track record in overseeing store operations and enhancing customer satisfaction. Successfully implemented inventory management strategies, leading to improved stock accuracy. Demonstrated ability in team leadership and conflict resolution.
Retail professional equipped with extensive expertise in managing store operations and driving customer engagement. Consistently recognized for fostering collaborative team environments and achieving operational targets. Reliable in adapting to changing needs and maintaining high standards of service and efficiency.
Overview
14
14
years of professional experience
Work History
Store Supervisor
PANADERO
General Santos City
10.2023 - 06.2025
- Supervised daily operations, ensuring optimal staff performance and adherence to company policies.
- Trained and mentored team members, enhancing skills and promoting a collaborative work environment.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Coordinated scheduling, optimizing workforce allocation to meet peak demand periods effectively.
- Maintained high standards of customer service, addressing concerns promptly to enhance satisfaction levels.
- Conducted regular performance evaluations, providing constructive feedback to support employee development initiatives.
Restaurant Supervisor
Rodel's Floating Restaurant Event Place
Purok Sandiwa, Brgy, Puerto Princesa City, 5300 Pa
08.2022 - 09.2023
- Supervised daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored new staff, enhancing team performance and service quality.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Coordinated scheduling for front-of-house staff, improving coverage during peak hours.
- Resolved customer complaints swiftly, fostering positive guest experiences and loyalty.
- Analyzed sales trends to adjust menu offerings, driving profitability and customer interest.
Purchasing Officer
JJJ Construction
MacArthur Hway Talomo Davao City
01.2021 - 02.2022
- Negotiated contracts with suppliers to optimize purchasing terms and pricing
- Managed inventory levels to ensure timely replenishment and reduce stockouts
- Conducted market research to identify potential vendors and evaluate product quality
- Collaborated with cross-functional teams to streamline procurement processes and enhance efficiency
- Analyzed purchasing data to forecast demand trends and inform strategic decisions
Supervisor
SPARKLING LAUNDRY SHOP
JUAN LUNA STREET DAVAO CITY
09.2018 - 03.2020
- Supervised daily operations, ensuring team adherence to safety protocols and standards.
- Trained new staff on operational procedures and equipment usage to enhance productivity.
- Streamlined workflow processes, reducing downtime and improving task efficiency.
- Monitored inventory levels and coordinated with supply chain for timely replenishment.
Front Desk Receptionist
LA ANCLAR HOTEL
Bonifacio Street Poblacion District Davao City
06.2016 - 04.2017
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Organized and maintained files and records to ensure up-to-date documentation.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
Front Desk Receptionist
Park Avenue Resident Inn Suites
J.P Laurel, Corner Park Ave, Bajada Davao City
07.2014 - 05.2015
- Assisted in processing payments and handling cash transactions securely, ensuring financial accuracy.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly, improving satisfaction.
- Maintained accurate records of guest reservations and billing information using hotel management software.
- Managed incoming calls and directed inquiries to appropriate departments, enhancing communication efficiency.
Front Desk Receptionist
Ecoland Suites
Tulip Drive Corner Walnut Street Davao City
02.2013 - 03.2014
- Increased guest retention by maintaining a welcoming and organized reception area.
- Provided basic technical support for front office equipment, minimizing downtime.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Front Desk Receptionist
Midori INN
Davao City, Province Of Davao Del Sur, Philippines
11.2011 - 07.2012
- Greeted and assisted guests with check-in and check-out processes, ensuring a positive first impression.
- Managed incoming calls and directed inquiries to appropriate departments, enhancing communication efficiency.
- Maintained accurate records of guest reservations and billing information using hotel management software.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly, improving satisfaction.
- Provided information on local attractions and services, contributing to an enjoyable guest experience.
- Monitored lobby activity and maintained cleanliness, fostering a welcoming atmosphere for visitors.
- Assisted in processing payments and handling cash transactions securely, ensuring financial accuracy.
Education
Bachelor of Science - Hotel Hospitality Management
Brokenshire College
Davao City03-2011
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Store opening and closing
- Sales strategies
- Operations management
- Store maintenance
- Problem-solving
Languages
English
Upper intermediate (B2)
Timeline
Store Supervisor
PANADERO
10.2023 - 06.2025
Restaurant Supervisor
Rodel's Floating Restaurant Event Place
08.2022 - 09.2023
Purchasing Officer
JJJ Construction
01.2021 - 02.2022
Supervisor
SPARKLING LAUNDRY SHOP
09.2018 - 03.2020
Front Desk Receptionist
LA ANCLAR HOTEL
06.2016 - 04.2017
Front Desk Receptionist
Park Avenue Resident Inn Suites
07.2014 - 05.2015
Front Desk Receptionist
Ecoland Suites
02.2013 - 03.2014
Front Desk Receptionist
Midori INN
11.2011 - 07.2012
Bachelor of Science - Hotel Hospitality Management
Brokenshire College