Benjamin Santiago
Quezon City, Metro Manila,00
Summary
Dynamic Regional Director at the Department of Transportation, adept at fostering client relationships and enhancing customer satisfaction. Spearheaded innovative training programs, significantly improving employee performance. Cultivated partnerships with government entities, driving operational efficiency and stakeholder engagement. Recognized for public speaking and adaptability in achieving strategic objectives.
Overview
12
12
years of professional experience
Work History
Regional Director Land Transportation Office, NCR
Department of Transportation
02.2011 - 04.2023
- Led regional office to achieve strategic objectives and enhance operational efficiency to fulfill the agency's mandate
- Developed and implemented training programs to elevate employeeperformance and customer engagement.
- Analyzed customer satisfaction surveys to identify growth opportunities and other areas of improvements.
- Fostered strong relationships with key stakeholders to bolster the agency's policies for widespread disemination.
- Made sure the agency's budget was utilized to its full potential for the benefit of both its employees and the transacting public.
- Partnered with other Government entities (DOTR, LTFRB, HPG, LGUs etc.) to enhance the capabilities of the Agency, particularly where is is necessary.
- Developed and implemented training programs to elevate staff performance and engagement.
- Represented the Department at various Local and International conferences.
Education
Bachelor of Arts - Education
New Era University
Quezon City, Metro Manila, Philippines04-1997
Skills
- Client relationships
- Innovation and creativity
- Customer satisfaction
- Staff management
- Meetings and presentations
- Partnership development
- Public speaking
- Employee development
- Adaptability and flexibility
Timeline
Regional Director Land Transportation Office, NCR
Department of Transportation
02.2011 - 04.2023
Bachelor of Arts - Education
New Era University