Benjamin Langwemy Tshinguta

• Client Account Management – Building and maintaining strategic relationships with clients to optimize performance and satisfaction.
• Negotiation & Business Development – Managing contract discussions effectively while identifying growth opportunities.
• Market & Competitor Analysis – Evaluating industry trends to enhance competitiveness and innovation.
• CRM Expertise – Proficient in platforms such as Salesforce and HubSpot for client tracking and sales management.
• Data-Driven Decision Making – Analyzing key metrics to maximize profitability and efficiency.
• Bilingual Communication (French/English) – Translating and adapting complex concepts in a multicultural and professional setting.
• Conflict Resolution & Crisis Management – Proactively addressing client concerns to maintain strong business relationships.
• Strategic Thinking & Problem-Solving – Developing innovative solutions to meet business challenges.

• Keep student records and profile cards up to date as required or requested
• Provide appropriate feedback to students on their coursework.
• Evaluate student progress and provide appropriate feedback
• Assist students in developing language skills such as grammar, pronunciation,
and vocabulary
• Create and maintain a stimulating learning environment
• Organize activities and materials to promote student learning
• Attend professional development seminars and workshops

• Developed curriculum for beginner, intermediate, and advanced levels of French instruction, ensuring progression and continuity between levels.
• Adapted instructional materials according to changing standards or curricular requirements set forth by educational institutions.
• Managed classroom behavior effectively by establishing clear expectations and maintaining a supportive atmosphere conducive to learning.

• Company Overview: Security - Surveillance

CCTV Surveillance Systems Knowledge – Understanding monitoring protocols, security risks, and alarm response procedures.

Incident Analysis & Risk Assessment – Evaluating escalated cases to determine appropriate intervention strategies.

Real-Time Troubleshooting – Managing urgent client inquiries and security alerts with precision.

Compliance & Process Optimization – Ensuring adherence to security guidelines while improving operational efficiency.

Bilingual Communication (French & English) – Handling escalations seamlessly across multilingual clients and teams.

Conflict Resolution & Crisis Management – Addressing high-priority concerns with professionalism and diplomacy.

Stakeholder Coordination – Liaising with internal departments and external security teams to facilitate issue resolution.

Detailed Documentation & Reporting – Recording incidents and resolutions for transparency and process improvement.

• Company Overview: Telecommunications
• Providing 1st level of support to Corporate clients in both English and French Language.
• Provide technical support to customers.
• Understand network architecture required to support VoIP services.
• Recommend network hardware, software, and design elements.
• Troubleshooting user desktop related problems using the phone and remote access tools.
• Escalating problems to 2nd/3rd Level support or 3rd party vendors.
• Performing Server tasks: Active Directory account creation / Exchange and Citrix troubleshooting.
• Perform AD and Exchange Administration.
• Perform Printer Management and troubleshooting mLogging all calls and jobs via the helpdesk system.
• Providing a high level of Customer Service and communication, meeting and exceeding client expectations.
• Managing warranty and hardware returns.
• Ensuring all outstanding calls/issues are resolved or escalated.
• Telecommunications
• Supervisor (10 dependents)

• Company Overview: Banking - Financial Services
• Maintain customer relationships by responding timely and accurately.
• Conducting B2B open ended consultative calling with C Level Executives, (Cold Calling) for lead generation.
• Role subject to target in a highly competitive sales environment and providing prompt, efficient, detailed, customer-oriented service to customers.
• End-to-end research processes.
• We provided multi-geography research solutions including business and financial research, survey programming and data processing to the clients.
• Our principle clients include consulting firms, corporate, technology firms, banking and financial institutions and educational institutions.
• Banking - Financial Services
• Freelance

• Company Overview: Banking - Financial Services
• Processing cash transactions and verifying customer identity.
• Providing information about fees, exchange rates, and transfer options.
• Handling customer inquiries and complaints Following security procedures and reporting any suspicious activity.
• Maintaining records of transactions and receipts.
• Banking - Financial Services
• Employee