BENJAMIN GALLORA III
Taguig city
Summary
Looking for an opportunity to bring efficiency and enthusiasm to the job that is essential in achieving the company's goal and demand using my skills and knowledge.
Extremely motivated and passionate in whatever I choose to do, Strong Interpersonal and Communication Skills and know how to handle and deal with different kinds of people and circumstances. Equality Effective working Independently and in cooperation with others.
Overview
8
8
years of professional experience
Work History
Reservation Executive
G2 Travel
09.2024 - 12.2024
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
- Streamlined booking processes for improved customer experience and reduced wait times.
- Coordinated with other departments for timely execution of guest requests, enhancing overall service quality.
- Improved interdepartmental collaboration by actively participating in team meetings and sharing relevant insights about reservation trends.
Customer Care Specialist
Hello connect Inc.
08.2023 - 05.2024
- Assist customers with their food delivery service account with us via phone and chat (Blended account)
- We help customers to select their meals change their meals and delivery date
- We are also responsible to assist them with their shipping concerns billing and etch
Travel Specialist and Customer Advisor
Trip.com Group
05.2022 - 07.2023
- Assist customers with their inquiries about their travel plan and concerns in English via phone, chat, and emails (Blended account)
- We help our customers to plan, choose and arrange their holiday
- We are also communicating effectively with our customers by showing patience and empathy
Customer service Representative
Sutherland Global
05.2021 - 05.2022
- Company Overview: [BPO] Retail and Financial Account
- We are Providing exceptional customer service to our customers by assisting them with their Account issues
- We assist customer on listing their Item on our website we are also the one who are answering inquiries about shipping concerns and logistics
- We are also handling their billing concerns like seller pay out, payment issues, credit and managed payment concerns All of the billing concerns are assisted by our departments
- This account is 100% voice
- [BPO] Retail and Financial Account
Front desk receptionist and Room attendant
Red planet Hotel
05.2017 - 05.2017
- As a front desk receptionist our responsibility is to make sure that we are giving a warm welcome to our guests once they have entered our establishment, we also answer phones, receive, and deliver mail, and assist with maintaining and ordering office supplies
- As room attendants we are the one who are cleaning the rooms and giving assistance as well to our guest
Education
Bachelor's degree holder - BS Tourism
STI College Global City
01.2023
Senior high Graduate -
AMA ACLC Guadalupe
01.2019
Skills
- Computer literate
- Multi-tasker
- Hard working
- Fast learner
- Able to work under pressure
- Good in English
- Optimistic person
- Able to do tasks on time
- Strong self-esteem
- Customer service
- Problem-solving skills
- Hospitality services
- Initiative-taking
- Complex Problem-solving
Languages
English
Filipino
Cover Letter
Benjamin C. Gallora III, 353 Blk 8 Sitio 8 Kalayaan, Makati City, NCR, 09297944340, I am writing this letter to be acknowledge by your company which is I believe I am qualified with that particular position I can offer you my experience and educational attainment to prove that I have already my capabilities and skills to work under your company. I have been an enthusiastic and passionate worker. It would be a great opportunity and a great platform for me to showcase my knowledge and skills. I have attached my resume for your review and would welcome the chance to speak with you. I am looking forward to speaking to you about this position, I can be reached thru email Bjgallora@gmail.com or thru my contact number 09297944330 Thank you for your consideration.
Capabilitiesskills
- Computer literate
- Multi-tasker
- Hard working
- Fast learner
- Able to work under pressure
- Good in English
- Optimistic person
- Able to do tasks on time
- Strong self-esteem
Personal Information
- Age: 25
- Gender: Male
- Marital Status: Single
- Religion: Catholic
Timeline
Reservation Executive
G2 Travel
09.2024 - 12.2024
Customer Care Specialist
Hello connect Inc.
08.2023 - 05.2024
Travel Specialist and Customer Advisor
Trip.com Group
05.2022 - 07.2023
Customer service Representative
Sutherland Global
05.2021 - 05.2022
Front desk receptionist and Room attendant
Red planet Hotel
05.2017 - 05.2017
Senior high Graduate -
AMA ACLC Guadalupe
Bachelor's degree holder - BS Tourism
STI College Global City
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