Bene Jane Garque
Candon, Province Of Ilocos Sur,ILS
Summary
Driven by a results-focused approach, I excelled at Concentrix and Big 8 Lending Investors Inc., enhancing customer loyalty and exceeding collection targets through exceptional problem-solving and active listening skills. My expertise in customer service and critical thinking led to significant process improvements and a notable increase in efficiency and customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Concentrix
08.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Field Collector
Big 8 Lending Investors Inc.
01.2017 - 09.2017
- Drove process improvements within the team to continuously refine collection strategies based on data analysis insights.
- Streamlined collection process for improved efficiency and better time management.
- Exceeded monthly targets by consistently meeting or surpassing established goals for number of accounts collected upon.
- Conducted thorough investigations to locate hard-to-find customers, maximizing the success rate of collections efforts.
Education
Associate of Arts - Political Science
North Luzon Philippines State College
Candon, Province Of Ilocos Sur, Philippines07.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
Timeline
Customer Service Representative
Concentrix
08.2022 - 12.2022
Field Collector
Big 8 Lending Investors Inc.
01.2017 - 09.2017
Associate of Arts - Political Science
North Luzon Philippines State College
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