Benedicto Pio Bognot
Customer Service Representative
Angeles City, Pampanga
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional Call Center Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
24
24
years of professional experience
Work History
Call Center Representative
Sutherland Global Services Philippines
03.2007 - 06.2022
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Identified upselling opportunities to increase revenue generation.
Form Stripper
JB David & Associates
03.2002 - 02.2006
- Assisted with inventory management by accurately tracking and organizing reusable form materials for future use.
- Consistently met project deadlines through effective time management and prioritization of tasks within the form stripping process.
- Assisted in the installation and calibration of new equipment, leading to increased capacity and improved output quality.
- Increased customer satisfaction by collaborating closely with clients to understand their requirements and meet their expectations.
HR Administrative Assistant
Investamatic Philippines Inc.
07.1998 - 02.1999
- Provided exceptional support to the HR department during high-volume periods, such as open enrollment or annual performance review cycles.
- Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Education
Bachelor of Science - Business And Accountancy
Holy Angel University
Angeles City, Province Of Pampanga, Philippines 04.2001 -
Skills
- Customer Service
- Sales closing
- Product Upselling
- Quality Assurance
- Customer Support
- Answering questions
- Fluent in English
- Building rapport
- System Documentation
- Inbound phone calls
- Sales expertise
- Product Knowledge
Timeline
Call Center Representative
Sutherland Global Services Philippines
03.2007 - 06.2022
Form Stripper
JB David & Associates
03.2002 - 02.2006
Bachelor of Science - Business And Accountancy
Holy Angel University
04.2001 -
HR Administrative Assistant
Investamatic Philippines Inc.
07.1998 - 02.1999
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