BENEDICT M. CONTRERAS
Marikina City
Summary
21 years of experience in the hotel industry from various International Hotel Chains in Berjaya Hotel Group, Langkawi Malaysia, Makati Shangri-la, Carlson Radisson Cebu and Raffles Residences Makati. A leader and mentor who effectively manages a diverse team and oversees over all Guest Service engagement and Concierge assistance and go beyond service excellence.
Overview
18
18
years of professional experience
Work History
Residence Concierge Supervisor
Raffles Residence Makati
05.2023 - Current
- Supervised daily operations of concierge team, ensuring high-level guest service and satisfaction.
- Trained staff on hospitality standards, enhancing service quality and operational efficiency.
- Developed and implemented standard operating procedures for concierge services, improving workflow consistency.
- Coordinated special requests and personalized experiences for guests, fostering loyalty and repeat business.
Concierge Officer
Raffles Residence Makati
01.2013 - 05.2023
- Assign to oversee the Concierge Assistance Desk for Long Saying Guests and Leasing Guests
- In-charge of virtual assistance and billing processes of the Leasing Guests.
Bellman
Raffles Residence Makati City
06.2012 - 12.2012
- Assign to oversee the operations of a bell desk at the lobby and Porte Coche of the Service Residences.
Room Controller/ Front Office Associate
Radisson Blue Hotel Cebu
11.2011 - 05.2012
- In-charge of daily room blockings of room assignment in collaboration with the Housekeeping Dept.
Concierge Officer
Makati Shangri-la, Manila
06.2009 - 10.2011
- Assign to oversee the Concierge Assistance for Hotel Guests and assist Group Bookings.
- Provides personalized assistance and services to guests or clients, acting as a knowledgeable resource for local recommendations, reservations, and arrangement
Front Office Supervisor
Berjaya Hotel Langkawi Malaysia
01.2008 - 01.2009
- Manages the daily operations of the front desk, supervises front office staff, ensures excellent customer service, and handles guest issues
Education
Bachelor of Science - Mass Communication
Wesleyan University
Secondary & Elem. - undefined
Saint Francis of Assisi College
Skills
- Productivity and Efficiency Improvement
- Planning and Execution of Strategies and Business Planning
- Staff Development and Leadership
- Improvement of Operations Processes and Service Standards
Timeline
Residence Concierge Supervisor
Raffles Residence Makati
05.2023 - Current
Concierge Officer
Raffles Residence Makati
01.2013 - 05.2023
Bellman
Raffles Residence Makati City
06.2012 - 12.2012
Room Controller/ Front Office Associate
Radisson Blue Hotel Cebu
11.2011 - 05.2012
Concierge Officer
Makati Shangri-la, Manila
06.2009 - 10.2011
Front Office Supervisor
Berjaya Hotel Langkawi Malaysia
01.2008 - 01.2009
Secondary & Elem. - undefined
Saint Francis of Assisi College
Bachelor of Science - Mass Communication
Wesleyan University