Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Publications
Generic
Benedict Garcia

Benedict Garcia

Lapu Lapu City

Summary

Salesforce enthusiast I'm lightning-quick, outcome-driven, and completely systematic.


Salesforce professional with extensive experience in optimizing CRM systems and driving user engagement. Known for effective collaboration within teams, ensuring seamless integration of Salesforce solutions to meet dynamic business needs. Proven skills in data management, process automation, and problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Salesforce Administrator

Group Homes Australia (now Videri Australia)
10.2020 - Current
  • Specialize in supporting those with dementia and high care needs live purposeful and meaningful lives.
  • Achievements/Tasks
  • Streamlined processes through automation, improving workflow efficiency across departments.
  • Trained staff on Salesforce functionalities, enhancing user adoption and proficiency levels.
  • Collaborated with cross-functional teams to gather requirements for system enhancements and updates.
  • Conducted regular audits of data entries, ensuring compliance with organizational standards and accuracy.
  • Led initiatives to optimize CRM usage, driving improvements in customer engagement strategies.
  • Provided ongoing technical support to users, resolving issues promptly to maintain productivity levels.
  • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
  • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
  • Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Manages the entire Salesforce org.
  • 3rd Party Integrations (FormAssembly, PandaDoc, Natterbox, etc.).
  • Salesforce Reports and Dashboard.
  • Salesforce User/License Management (profile, permission sets, etc.).
  • Deploy updates from sandbox to QA to prod org.
  • Implement custom process by creating custom objects and processes required for the business (WFR, PB, Flow, etc.).
  • Administered Salesforce platform, ensuring data integrity and user access management.
  • Developed customized reports and dashboards to enhance operational visibility and decision-making.

Salesforce Administrator

lytblue
09.2019 - 05.2021
  • Salesforce Implementor
  • Achievements/Tasks
  • Creating custom objects, workflow, sales process, process builder logic based on business requirements and flows.
  • Creating process flow/logic based on business process requirements.
  • Documents updates and new process.
  • Deploy updates from sandbox to QA to prod org.
  • Manages users and profiles.
  • Assist Senior Dev on API Integrations and created some of the codes assigned.
  • Implement custom process by creating custom objects and processes required for the business.
  • Maximized flows and process builder in automating most of the processes.

Salesforce Administrator

ServiceMax Technical Support Engineer - Salesforce
10.2017 - 08.2019
  • Field Service Management
  • Achievements/Tasks
  • Provide maintenance and support services including participating in the resolution of issue tickets and change requests.
  • Participate in integration, implementation, software updates, bug fixes, change requests and application support activities.
  • Operate effectively, clearly, and succinctly in an unstructured environment and demonstrate an awareness of the full breadth of services offered by the firm.
  • Manage the client relationship for ServiceMax and support new business development activities

Salesforce Junior Administrator

RipeConcepts, Inc.
06.2017 - 08.2019
  • Creative Digital Solutions
  • Achievements/Tasks
  • Knows the fundamentals of Salesforce Salescloud
  • Customized and maintain Salesforce Salescloud
  • Managed data, create reports and dashboards
  • Build automation and workflows
  • Training users how to use the platform
  • Understands business processes and translate it with Salesforce

SalesForce Enterprise Software Key User & CRM Fusion Demand Tools Administrator

Lexmark International Inc.
07.2015 - 05.2017
  • Achievements/Tasks
  • Responsible for inquiry management regarding integrated applications in SalesForce.
  • The role also provides training support and walk-through to Sales Teams and others.
  • User adoption by testing and validating CRM changes.
  • Gathers and submit new SFDC requirements for continuous improvements.

Salesforce Reports Analyst & CRM Fusion Administrator

Lexmark International Inc.
10.2014 - 07.2015
  • Achievements/Tasks
  • Supports both Salesforce.com(SFDC) and CRM Fusion Tools.
  • SFDC Reports and Dashboards Management and CRM Fusion Tool Administration.
  • SFDC Reports and Dashboards training support.
  • User adoption - testing/validating of CRM changes as requested by the COE team.
  • Gathering and submitting new SFDC requirements for continuous improvements.

Education

Bachelor of Science - Business Administration

Cebu Institute of Technology - University
Cebu City, Province Of Cebu, Philippines
10-2017

Skills

  • Customer engagement through direct marketing
  • Salesforce expertise
  • Service Cloud
  • CRM
  • Customer Satisfaction
  • Customer Service
  • Marketing
  • Sales Cloud
  • Salesforce customization
  • User administration
  • Workflow management
  • Process automation
  • Lightning experience
  • Salesforce configuration
  • Report building
  • Data migration

Certification

  • Salesforce Certified Administrator (10/2019 - Present) The Salesforce Certified Administrator program is designed for individuals who have experience as a Salesforce administrator. The program encompasses the breadth of applications, the features and functions available to an end user, and the configuration and management options available to an administrator across the Sales, Service, and Collaboration Cloud
  • Salesforce Certified Sales Cloud Consultant (06/2020 - Present) The Salesforce Sales Cloud Consultant Certification is a credential developed for Salesforce professionals who have experience in Sales Cloud solutions on the Salesforce platform

Timeline

Salesforce Administrator

Group Homes Australia (now Videri Australia)
10.2020 - Current

Salesforce Administrator

lytblue
09.2019 - 05.2021

Salesforce Administrator

ServiceMax Technical Support Engineer - Salesforce
10.2017 - 08.2019

Salesforce Junior Administrator

RipeConcepts, Inc.
06.2017 - 08.2019

SalesForce Enterprise Software Key User & CRM Fusion Demand Tools Administrator

Lexmark International Inc.
07.2015 - 05.2017

Salesforce Reports Analyst & CRM Fusion Administrator

Lexmark International Inc.
10.2014 - 07.2015

Bachelor of Science - Business Administration

Cebu Institute of Technology - University

Publications

  • Dreamforce Global Gathering for Administrators - Cebu (01/2020 - 01/2020) Trailblazer Community Group
  • Join us for an awesome opportunity to learn, connect, have fun, and give back with Salesforce Admins like you! We'll go deep on platform announcements from Dreamforce, share cool demos, dig into the product highlights enjoy some networking fun.
  • Salesforce Trailblazer Community Launch - Visayas Chapter (12/2019 - 12/2019) Conference/Issuer of the certificate
  • This is a Salesforce Trailblazer meetup organized by the local Salesforce community. The meetup provides a friendly environment for Salesforce Administrators and users to learn and meet others like themselves.
  • Einstein Discovery: Predictive Model Deployment (07/2020 - 07/2020) Trailblazer Community Group
  • Overview of predictive models Comparison of the different predictive model deployment tools Automate business processes based from prediction outcome
  • Trailhead DX Global Gatherings (07/2019 - 07/2019) Trailblazer Community Group
  • Highlights from TrailheaDX 2020

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