BENEDICT AQUINO
Customer Service Advisor
Block 3 Lot 3 Deparo Subdivision, Deparo, Caloocan City
Summary
Skilled customer service representative with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering years in business process outsourcing environments.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
Concentrix CVG Philippines, Inc.
09.2024 - Current
- Ensure customer satisfaction by addressing and resolving issues in a timely manner.
- Contribute to team meetings with valuable input, fostering a collaborative work environment.
- Respond to customer needs through competent customer service and prompt problem-solving.
- Improve first-call resolution rates by providing accurate information and effective problem-solving skills.
- Ensure all work is performed in compliance with Company Policies as well as local, State, and Federal laws and regulations.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
Customer Service Representative/ Access Identity
Lizardbear Tasking, Inc.
06.2023 - 08.2024
- Create a connection and develop rapport with customers to provide outstanding, personalized service
- Listen carefully and connect with customers to understand their top financial priorities and uncover products and solutions that will benefit them
- Meet or exceed goals by influencing customers to learn about product/services that will benefit them
- Accurately and efficiently process transactions
- Ensure customers/clients are quickly connected to the appropriate teammate with expertise to meet their needs
- Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate
- Ensure all work is performed in compliance with Company Policies as well as local, State, and Federal laws and regulations
Customer Service Representative
TRANSWORLD SYSTEMS, Inc.
01.2022 - 05.2023
- Create a connection and develop rapport with customers to provide outstanding, personalized service
- Listen carefully and connect with customers to understand their top financial priorities and uncover products and solutions that will benefit them
- Meet or exceed goals by influencing customers to learn about product/services that will benefit them
- Accurately and efficiently process transactions
- Ensure customers/clients are quickly connected to the appropriate teammate with expertise to meet their needs
- Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate
- Ensure all work is performed in compliance with Company Policies as well as local, State, and Federal laws and regulations
Education
Bachelor in Banking And Finance -
Polytechnic University of The Philippines
City Of Manila12-2005
Skills
Call center operations
Customer service excellence
Complaint handling
Customer relations
Sales proficiency
Account updates
Technical support
Timeline
Customer Service Advisor
Concentrix CVG Philippines, Inc.
09.2024 - Current
Customer Service Representative/ Access Identity
Lizardbear Tasking, Inc.
06.2023 - 08.2024
Customer Service Representative
TRANSWORLD SYSTEMS, Inc.
01.2022 - 05.2023
Bachelor in Banking And Finance -
Polytechnic University of The Philippines