MUSIC and SPORTS
BENEDICK MANUEL
Piddig
Summary
Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
ACCENTURE INC.
03.2020 - 02.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
Customer Service Associate
ALORICA TELESERVICES
07.2018 - 03.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
Education
Bachelor of Science - Entrepreneurship
Mariano Marcos State University
Batac City, Ilocos Norte 04.2001 -
Roosevelt High School
Piddig, Ilocos NorteSkills
Customer Support
Complaint Handling
Account Management
Refunds and exchanges
Product Knowledge
Multitasking
Active Listening
Order Fulfillment
Decision-Making
Work Prioritization
Time Management
Customer service excellence
Skills Summary
Analytical and problem solving skills, Strong Communication skills, Highly trustworthy, discreet and ethical, Detail-Oriented, Multi-tasking, Well versed with MS office (MS Word, MS Excel)
Personal Information
- Age: 25 yrs. Old
- Place of Birth: Boyboy, Piddig, Ilocos Norte
- Height: 5’6
- Father's Name: Edwin A. Manuel
- Mother's Name: Famela L. Manuel
- Date of Birth: 03/08/98
- Marital Status: Single
- Religion: Christian
Interests
Timeline
Customer Service Associate
ACCENTURE INC.
03.2020 - 02.2023
Customer Service Associate
ALORICA TELESERVICES
07.2018 - 03.2020
Bachelor of Science - Entrepreneurship
Mariano Marcos State University
04.2001 -
Roosevelt High School