Benedick Go

https://www.linkedin.com/company/jinyi-holdings-group-corporation/about

• Conducted in-depth industry research to identify emerging trends and capitalize on growth opportunities within the market.
• Delivering results against quarterly targets by monitoring KPIs closely and adjusting tactics as needed.
• Manage relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
• Leading a high-performing sales team through effective coaching, mentoring, and performance management strategies.
• Evaluated competitor offerings by conducting ongoing market research, proactively addressing potential threats to the company''s positioning.
• Expanded market presence through targeted prospecting efforts, leading to increased brand awareness and new business opportunities.
• Implement and execute pipeline utilization strategies and penetration processes.

Exclusive dealer of Hitachi Construction Machinery in the Philippines.

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Formulated policies and procedures to streamline operations.
• Reported issues to higher management with great detail.

Importer & distributor of Medical sterilization machines.

• Direct day-to-day operations by spearheading implementation of
  short-term and long-term strategies to achieve business plan
  and profitability goals.
• Implement policies and standard operating procedures and
  manage quality, customer service and logistics.
• Develop initiatives for process improvement and reviewed and
  assessed ongoing operations.
• Connect with clients and develop strategies to achieve sales and
  customer service goals.
• Perform sales consultations and educate clients on products and
  services.
• Maintain professional network of potential clients and business
  opportunities.
• Contact current and potential clients to promote products and
  services.

Purchaser of goods for Electronic and Musical section of Victoria
Department Store.

• Implemented inventory control measures to minimize stock discrepancies, reducing waste and carrying costs.
• Managed risks within the supply chain by monitoring supplier performance and taking corrective actions as needed.
• Increased order accuracy by implementing a centralized purchasing system, simplifying the ordering process for all departments.
• Contributed to sustainability goals by sourcing environmentally friendly materials whenever possible without compromising quality or cost effectiveness.

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Coach team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Resolve and investigate complaints regarding service, food quality and accommodations.
• Scheduled and directed staff in daily work assignments to maximize productivity.

Contact center for Symantec (Norton Anti-virus) account.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.