Benedick Cruz
Team Leader
Mandaluyong City
Summary
Accomplished leader with a proven track record at Tech Mahindra DITO, enhancing team productivity and sales performance by over 20%. Expert in account management and fostering teamwork, I excel in identifying improvement areas and driving continuous growth. Skilled in sales expertise and safety processes, my focus is on surpassing targets and elevating team capabilities.
Overview
21
21
years of professional experience
Work History
Team Leader Telecom
Tech Mahindra DITO
Eastwood City
2022.09 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Sales Team Leader
TSD GLOBAL AT&T SIRUSXM
BGC Taguig City
2017.07 - 2019.08
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
Underwriting Revenue Team Lead
American International Group
Muntinlupa City
2012.08 - 2016.06
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
Revenue Credit Analyst
Shell Shared Services B.V
Makati City
2007.07 - 2012.08
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
Credit Collection Officer
Citibank N.A
Eastwood City, Libis , Quezon City
2003.04 - 2007.07
- Increased customer satisfaction by promptly addressing and resolving credit collection disputes.
- Achieved departmental goals through consistent monitoring of account performance and prioritizing high-risk accounts for immediate action.
- Conducted thorough evaluations of customer creditworthiness before approving new lines of credit or extending existing ones.
- Enhanced company cash flow by effectively managing a portfolio of overdue accounts.
Education
Bachelor Of Science In Business Administration - Business Management
Pamantasan Ng Lungsod Ng Maynila
Intramuros Manila03.2002
Skills
Account management
Additional Information
Radio Jock DJ ABS CBN 2004-2012
Timeline
Team Leader Telecom
Tech Mahindra DITO
2022.09 - Current
Sales Team Leader
TSD GLOBAL AT&T SIRUSXM
2017.07 - 2019.08
Underwriting Revenue Team Lead
American International Group
2012.08 - 2016.06
Revenue Credit Analyst
Shell Shared Services B.V
2007.07 - 2012.08
Credit Collection Officer
Citibank N.A
2003.04 - 2007.07
Bachelor Of Science In Business Administration - Business Management
Pamantasan Ng Lungsod Ng Maynila
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