Mabel V. Ermino
Cebu City, Cebu
Summary
Professional with experience in business operations leadership and supervisory roles in the banking and financial, customer support, and quick food service management industries
With a degree in Accountancy and 8 years of experience in loan processing, credit administration, and loan review, and over 10 years in payroll, inventory, and operations management
A leader who has established, motivated, and managed teams
Overview
30
30
years of professional experience
1
1
Certification
Work History
Area Manager
Cebu Cinesnacks, Inc (Taters)
11.2023 - 09.2024
- Led store managers to consistently achieve company goals and exceed targets, fostering a positive work environment.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Supervised various locations, enforcing high-quality standards of operation.
Area Manager
Flour inc, Inc (Breadtalk)
07.2018 - 04.2023
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed and implemented strategies to improve customer service and increase sales.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Business Development Officer - Visayas
San Miguel Pure Foods Company, Inc
09.2017 - 01.2018
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Presented compelling proposals to prospective clients, securing high-value accounts for the organization.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Area Manager
Flourinc, Inc (Breadtalk)
11.2016 - 08.2017
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Assistant Manager
McDonald's (S) Pte Ltd, Singapore
05.2008 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Analyst
Info-wire Consultancy (S) Pte Ltd, Singapore
08.2007 - 03.2008
- Improved financial forecasting, meticulously analyzing past and current financial data.
- Streamlined data collection methods to improve speed and accuracy of analysis.
- Conducted in-depth market analysis to identify trends, guiding strategy adjustments for competitive advantage.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Store Manager
Cafe Galilee (S) Pte Ltd, Singapore
12.2006 - 08.2007
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Loan & Credit Associate
First Metro Investment Corporation
03.2004 - 08.2006
- Streamlined loan application processes for faster turnaround times and increased client satisfaction.
- Conducted thorough due diligence on prospective borrowers to minimize risk exposure while maximizing profitability opportunities.
- Prepared spreadsheets for pricing and field operations.
- Processed new customer credit applications accessing credit agency data to open new accounts.
- Collaborated with cross-functional teams to address credit issues and implement effective solutions in a timely manner.
Customer Service Representative
ePLDT- Parlance Systems, Inc
09.2003 - 01.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Telemarketer
Easycall Contact Center
10.2002 - 01.2003
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Loan Processor/ HR Training Assistant
Intel Technology Philippines
03.2002 - 09.2002
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Organized training materials inventory, streamlining access to resources for trainers and participants alike.
- Supported trainers in facilitating engaging workshops, improving overall participant satisfaction levels.
Auto Loan Processor
BA Savings Bank
09.1994 - 09.1998
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
Education
Degree - Accountancy
Ateneo de Cagayan – Xavier University
01.1994
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
Certification
- (Philippines) Driver's License
- (DOLE) OSH Certified
- Contact Center Training
- Customer Service
- Account Management
- Management Development
- (McDonald's Singapore) Basic and Advance Shift Management
- (Bangko Sentral ng Pilipinas) Anti-Money Laundering
- American English Skills
- Financial Analysis and Credit Evaluation
- Food Hygiene
- (Singapore Workforce Development Agency) Customer Service Excellence Program (Gold)
Languages
English
Upper intermediate (B2)
Timeline
Area Manager
Cebu Cinesnacks, Inc (Taters)
11.2023 - 09.2024
Area Manager
Flour inc, Inc (Breadtalk)
07.2018 - 04.2023
Business Development Officer - Visayas
San Miguel Pure Foods Company, Inc
09.2017 - 01.2018
Area Manager
Flourinc, Inc (Breadtalk)
11.2016 - 08.2017
Assistant Manager
McDonald's (S) Pte Ltd, Singapore
05.2008 - 01.2016
Analyst
Info-wire Consultancy (S) Pte Ltd, Singapore
08.2007 - 03.2008
Store Manager
Cafe Galilee (S) Pte Ltd, Singapore
12.2006 - 08.2007
Loan & Credit Associate
First Metro Investment Corporation
03.2004 - 08.2006
Customer Service Representative
ePLDT- Parlance Systems, Inc
09.2003 - 01.2004
Telemarketer
Easycall Contact Center
10.2002 - 01.2003
Loan Processor/ HR Training Assistant
Intel Technology Philippines
03.2002 - 09.2002
Auto Loan Processor
BA Savings Bank
09.1994 - 09.1998
Degree - Accountancy
Ateneo de Cagayan – Xavier University
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