Bellamy M. Galido
Rosario
Summary
To be able to utilize the knowledge that I have learned from my studies and work experience to further enhance my ability to deal with people in the different strata of society. Administrative professional with robust background in managing virtual office tasks and supporting executive teams. Demonstrated history of enhancing workflow efficiency through meticulous planning and organization. Known for fostering team collaboration and consistently achieving high-impact results. Competent in using various software tools and displaying adaptability to changing needs.
Overview
13
13
years of professional experience
Work History
Virtual Administrative Assistant
MYOUTDESK VIRTUAL SOLUTIONS
05.2022 - Current
- General organization of day-to-day tasks, including follow-ups, achieving inbox zero, managing transactions, listings, and processes with buyers
- Write contracts/offers and listings for property deals
- Accomplish daily admin tasks
- Communicate with realtors and admin within the company to verify information about the properties and deals
- Basic troubleshooting Microsoft Application
- General organization of day-to-day tasks, including follow-ups, achieving inbox zero, managing transactions, listings, and processes with buyers
- Contact third-party companies that we work with
- Extraction and reporting of data using Power BI
- Purchasing and assigning new Microsoft licenses
- Creation and assigning of new accounts, mailboxes, and licenses
- Creation, modification, and removal of distribution lists
- Post listing on different MLS(Bright, Northland, Loopnet, Crexi, Paragon, Moody's)
- Upload posts to the company's social media accounts
- Create and design postcards and mailers and send to past clients and leads
- Send email and reminders for the client
- Handle confidential information with the utmost discretion
- Troubleshoot system issues that we encounter with the platforms we use
- Using various communication tools effectively
- Handling professional phone calls
- Handle confidential information with the utmost discretion
- Managed scheduling and calendar organization for multiple executives, ensuring optimal time management.
Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
01.2018 - 04.2022
- Take phone calls, chats and emails and address the customer's concerns by providing the best options and troubleshooting steps to resolve their concerns
- Proactively provide options to customers and go the extra mile for more customer satisfaction
Program Ready and Communications Trainer
CONVERGYS SAN LAZARO
01.2017 - 12.2017
- Facilitates the Communications Training Class
- Facilitates the Product Training Class for New hire and Upskill Agents
- Coaches New Hire Trainees
- Coaches Upskill Trainees
- Mentors and Coaches New Hire Mentors
- Mentors and Coaches Upskill Mentors
- Take trainees' Escalation calls - Manager and Supervisor Calls
- Consolidates and Reports Online Mandatory Compliance Courses / Training
- Follow up Ticket requests for trainees to back office from the US
- Evaluates and observes trainees' live calls
- Deliberates trainees with the clients, Operations Manager and Senior Operations Manager
- Sends daily Client Report about the classroom Training
- Interacts with company's employees to provide a calibrated product training for a higher performance
- Helps the training team and program create performance analysis and training analysis
- Monitor the class' Running PAMM - Per Agent Metric that Matters weekly and 0 to 30 days performance
- Helps the team to revise and update Training Materials / Facilitator's Guide
Mentor
CONVERGYS SAN LAZARO
01.2016 - 12.2016
- Help the trainer conduct mock call during practice time.
- Evaluates mock calls and calls taken during A-bay.
- Documents trainees' evaluations scores and enter the data to the system.
- Provide constructive feedback to the trainer about the trainees' performance and behavior - Strength and Opportunities.
Customer Service Representative
CONVERGYS SAN LAZARO
01.2012 - 12.2015
- Duties and Responsibilities as a Customer Service Representative
Education
Bachelor of Science - Tourism Management
San Sebastian College - Recoletos
10-2012
Secondary -
Malabon National High School
01.2008
Primary -
Immaculate Parochial School
01.1995
Skills
- Can provide basic technical troubleshooting
- Able to finish tasks given in a timely manner
- Has great Interpersonal Communication Skills
- Good enthusiast, flexible, and willing to learn and be trained
- Responsible for the given tasks and dedicated to work
- Able to make the right decision when needed
- Able to work well with other people and build a good atmosphere at work
- Efficient in time management
- Able to extend the service and help for the good of other colleagues and of the company
- Able to facilitate a class
- Can work under pressure
- Has great written and verbal English communication skills
- Has experience using different CRM tool such as: Salesforce, Zendesk, Hubspot, GoHighLevel, Mondaycom
Languages
English
Filipino
Personal Information
- Date of Birth: 11/06/90
- Nationality: Filipino
- Marital Status: Married
Main Tools
- Bright MLS
- Skyslope
- Dotloop
- Salesforce
- Zendesk
- GoHighLevel
- Transaction Desk
- Follow Up Boss
- Slack
- Ring Central
- Google Workspace
- Microsoft Applications (including Power BI and Sharepoint access)
- Upnest
- Hubspot
- Miro
- Canva
- Fast expert
- Zillow
- Crexi
- Moody's
- Northland
- Loopnet
- Monday.com
- Trello
- Paragon
- Vista Print
- Xpressdocs
- Dropbox
- YouTube
- Facebook and Instagram Meta Business Suite
Character Reference
Angelique Uy
+63 0919 005 4658
Eena Monique Mariano
+63 09272449266
Jamie Balilo
+63 916 606 1611
Timeline
Virtual Administrative Assistant
MYOUTDESK VIRTUAL SOLUTIONS
05.2022 - Current
Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
01.2018 - 04.2022
Program Ready and Communications Trainer
CONVERGYS SAN LAZARO
01.2017 - 12.2017
Mentor
CONVERGYS SAN LAZARO
01.2016 - 12.2016
Customer Service Representative
CONVERGYS SAN LAZARO
01.2012 - 12.2015
Secondary -
Malabon National High School
Primary -
Immaculate Parochial School
Bachelor of Science - Tourism Management
San Sebastian College - Recoletos
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