BELLA ESPINA FLORES
Business Development Representative/ Cold Caller
San Juan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator,adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
25
25
years of professional experience
Work History
Operational Manager
Belworkz Elegancy Clothing Accessories Trading ( Batangas )
01.2013 - 12.2025
- Act as the link between products, customer, and bottom line to enhance operational alignment.
- Curated inventory supply chain management, optimizing sourcing, selection , and supplier relations.
- Visual merchandising & "The Vibe" connects the story and atmosphere.
- Financial and back-end efficiency covers cash-flow management and staff leadership.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
Operational Manager
CLP Poblacion Association ( Batangas )
01.2013 - 12.2018
- 6-years managing experienced for the company. Responsible for daily business operations. Managing staffs by supervising drivers/employees. Staying up to date rules and regulations specially LTO policies. Responsible for managing unit maintenance and repairs.
Receptionist and Cashier
Fontana 12Waves Resort ( Bulacan )
01.2010 - 12.2012
- Managing guest arrival/departure (check-in out).
- Handling reservations.
- Resolving inqueries and complaints.
- Coordinating with other hotel staffs (house keeping, maintenance).
- Acting as a local expert to ensure a seamless, positive guest experience and operational flow.
HR Personnel
Lark Intercommercial ( Binondo, Manila )
02.2007 - 11.2008
- Responsible in registration, data checking, receiving calls from different clients, filing documents and employees records, encoding different transactions ( Philhealth, SSS, payrolls, time keeping.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Representative
Gingersnaps ( Ermita, Manila )
02.2005 - 02.2006
- Responsible in customer’s concern regarding products and services. Building good communication and relationship towards customers.
- Increased sales revenue by identifying and targeting high-potential customer clients.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
OJT Researcher-Writer
ABS CBN & BULGAR Publishing Inc. ( Sto. Domingo, Quezon City )
01.2003 - 01.2004
- Dealing with different companies regarding sponsorship programs, dubbing, researching, and assisting audiences.
- Reading, summarizing, translating, and editing.
Cashier (Working Student )
Dunkin Donuts ( Fairview, Quezon City )
06.2001 - 01.2002
- Managing POS, assisting of customers, checking of stocks and managing deliveries.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Maintained a clean and organized workspace, ensuring smooth operations during peak hours.
Sales Clerk ( Working Student )
SM Department Store ( Fairview, Quezon City )
08.2000 - 03.2001
- Managing customer assistance, presenting products and services, inventory, restocking, and resolving complaints.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Developed strong relationships with customers, driving repeat business and loyalty.
Education
Bachelor of Arts - Mass Communication
New Era University
Commonwealth, Quezon City, Philippines 04.2001 -
Skills
Strong communication
Multitasking
Problem-solving skills
Listening and adaptability
Calmness under pressure
Smooth operations and excellent guest relations
Problem-solving
Performance reporting
Customer relationship management
Timeline
Operational Manager
Belworkz Elegancy Clothing Accessories Trading ( Batangas )
01.2013 - 12.2025
Operational Manager
CLP Poblacion Association ( Batangas )
01.2013 - 12.2018
Receptionist and Cashier
Fontana 12Waves Resort ( Bulacan )
01.2010 - 12.2012
HR Personnel
Lark Intercommercial ( Binondo, Manila )
02.2007 - 11.2008
Sales Representative
Gingersnaps ( Ermita, Manila )
02.2005 - 02.2006
OJT Researcher-Writer
ABS CBN & BULGAR Publishing Inc. ( Sto. Domingo, Quezon City )
01.2003 - 01.2004
Cashier (Working Student )
Dunkin Donuts ( Fairview, Quezon City )
06.2001 - 01.2002
Bachelor of Arts - Mass Communication
New Era University
04.2001 -
Sales Clerk ( Working Student )
SM Department Store ( Fairview, Quezon City )
08.2000 - 03.2001