Belbert Robella
Customer Service Representative
Pasig City
Summary
Proven achiever with extensive experience at Transcom Worldwide as a Tier 3 Customer Service Representative, excelling in problem-solving and Microsoft Office. Renowned for enhancing customer satisfaction among high-value clients through exceptional service and effective time management. Demonstrates unparalleled teamwork and a positive attitude, significantly contributing to operational excellence.
A consistent top performer agent.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
BPO
Transcom Worldwide
06.2019 - Current
- Tier 3 Customer Service Representative.
- Handled email escalation.
- A preferred customer Associate who assists high value customers.
- Single point of contact of a preferred high value customer
Education
Associate of Applied Science - Architecture
University of Saint Louis Tuguegarao
Tuguegarao City, Province Of Cagayan, Philippines 04.2001 -
Skills
Time Management
Problem-Solving
Microsoft Office
Customer Service
Computer Skills
Teamwork and Collaboration
Friendly, Positive Attitude
Multitasking Abilities
Verbal Communication
Organization and Time Management
Excellent Communication
Languages
English
Advanced (C1)
Certification
Top performer
Timeline
Top performer
04-2024
Top performer
03-2024
Top performer
02-2024
Top performer
01-2024
BPO
Transcom Worldwide
06.2019 - Current
Associate of Applied Science - Architecture
University of Saint Louis Tuguegarao
04.2001 -
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