Beejay Mendoza
IT Helpdesk Support Specialist
Summary
Help Desk professional with proven track record of resolving technical issues efficiently and effectively. Known for strong focus on team collaboration and achieving results. Proficient in troubleshooting, customer support, and adapting to changing needs.
Overview
2
2
Languages
9
9
years of professional experience
Work History
HelpDesk Support Specialist
TransPerfect Business Solution Inc.
06.2025 - 05.2026
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
IT Service Desk Analyst
Unisys Philippines Limited LLC
02.2024 - 02.2025
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end users.
- Collaborated with cross-functional teams to troubleshoot complex technical problems and prevent future occurrences.
Technical Sales Representative
Asurion Philippines
08.2023 - 11.2023
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Recommended Asurion Products and explained features and costs to help customers make educated buying decisions.
Customer Service Representative
iQor PH
06.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Crew Member
Golden Arches Development Corporation, McDonald's
08.2017 - 05.2022
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
- Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
Education
Bachelor of Science - Information Technology
Tarlac State University
Tarlac City, Province Of Tarlac, Philippines02-2025
Skills
Technical Support
Attention To Details
Critical Thinking
Customer Service
IT Literate
Active Directory
Networking Fundamentals
IP/TCP
Remote support
Incident management
Application support
Ticketing systems
Network troubleshooting
Hardware diagnostics
Timeline
HelpDesk Support Specialist
TransPerfect Business Solution Inc.
06.2025 - 05.2026
IT Service Desk Analyst
Unisys Philippines Limited LLC
02.2024 - 02.2025
Technical Sales Representative
Asurion Philippines
08.2023 - 11.2023
Customer Service Representative
iQor PH
06.2022 - 07.2023
Customer Service Crew Member
Golden Arches Development Corporation, McDonald's
08.2017 - 05.2022
Bachelor of Science - Information Technology
Tarlac State University