Albert Jallorina

• Championed continuous improvement efforts within the department, driving process enhancements that resulted in increased efficiencies and reduced costs.
• Collaborated with cross-functional teams to address customer concerns, ensuring timely resolutions and satisfied clients.
• Collaborated with inbound and outbound contact center leaders and facilitated multi-touch online and offline interactions that maximized lifetime value while minimizing costs.
• Conducted regular reviews of team performance against targets, identifying trends and formulating actionable insights for continued success.
• Managed high-volume inbound inquiries, delivering prompt assistance while maintaining exceptional quality standards.

• Formulated strategic plans for expansion into new markets while maintaining high levels of service excellence in existing territories.
• Oversaw the successful integration of new technology platforms designed to enhance communication between customers and company representatives.
• Streamlined customer support processes for quicker issue resolution and increased customer retention.
• Championed digital transformation efforts that streamlined operations while maintaining a strong focus on customer needs.

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.

• Responded to customers' emails, chats, and phone calls
• Made sure that satisfaction is a top priority.

• Managing emails.
• Following up missing paperwork
• Verifying and uploading carrier paperwork
• Onboarding carriers
• Getting feedback from carriers after their 1st trip
• Addresses carrier concerns about load offers
• Call carriers who haven’t booked a load yet
• Conduct survey calls about facility efficiency

• Took care of customer inquiries via email, chat, and phone calls
• I also took charge of shipments and deliveries.

• I did pretty much everything from staffing, to compensation and benefits, to managing the agents and development of operations.

• Interview and screen applicants wishing to apply for internship jobs offered by the company.

• I send daily reports to my manager, respond to emails and assist customers via chat
• My work revolves in wedding invitations; designing them and having proper knowledge to answer all customer inquiries.

• I do screening calls and interview those applicants who's willing to work temporarily in the local companies within their area.

• I was teaching English Conversation to all Middle and High School Students of Lalomwittaya School in Thailand
• Stayed there for 1 whole school year and had a great experience.

• I work in a Virtual Call Center and I monitor 3 teams to make sure they hit their quota and targets
• I also submit reports to clients at the end of the day and of course motivate my people to stand out.

• I monitor a team to make sure that we meet all the client's expectations and company quota especially the daily sales
• As a Team Lead, I also need to make sure that my agents are well-equipped with knowledge, skills, and other things they need in order to perform their duties well.

• Im working under Sears Canada
• I got a very simple work; I take catalogue orders of Canadian customers, cancel and track where the parcels are (if deliveries are delayed) and sell items on specials on every call
• I also process credit card applications for customers.

• I worked as a Customer Care Consultant at Teleperformance Philippines for few months
• I worked under Priceline.com which deals with Airline Tickets, Hotel Room Reservations and Car Rentals
• I receive calls everyday to cancel and change reservations
• I quitted after a few months because something happened to one of my family members that really required me to quit working.