Beatrice Josue Bata
Binan
Summary
Reliable and hardworking with strong background in customer service. Uses strong active listening and communication skills to understand customer needs. Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Trustworthy with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Majorel Philippines
01.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Service Crew Member
McDonald's
04.2019 - 12.2023
- Responsible for providing courteous and efficient food and beverage services to the customers by presenting the menu, take order, suggest and recommend appropriately
- Greeting customers, preparing food, placing food items on trays, adding napkins and condiments, recommending products, promoting special deals, collecting payments, and keeping the work area clean and organized
- Time management, excellent customer service, communication skills, problem-solving, proper food handling methods, interpersonal skills, multitasking skills and food preparation
Staff Member
AcquaSuisse
04.2018 - 05.2018
- Responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards
- You will also be responsible for giving perfume advice to your clients and guiding them through perfume and allergy routines with suitable products
Education
Diploma of Higher Education - BS-EDUC ENGLISH
Polytechnic University of the Philippines
Binan, Laguna01.2023
Diploma of Higher Education - Information and Communications Technology
Citi Global College
Binan, Laguna01.2019
Diploma of Higher Education - Junior High School
Binan Integrated National High School
Binan, Laguna01.2017
Skills
- Adaptability
- Flexibility
- Time Management
- Communication
- Motivation
- Customer service
Timeline
Customer Service Representative
Majorel Philippines
01.2024 - 01.2025
Service Crew Member
McDonald's
04.2019 - 12.2023
Staff Member
AcquaSuisse
04.2018 - 05.2018
Diploma of Higher Education - Information and Communications Technology
Citi Global College
Diploma of Higher Education - Junior High School
Binan Integrated National High School
Diploma of Higher Education - BS-EDUC ENGLISH
Polytechnic University of the Philippines
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