To provide seamless, top-notch virtual assistance while maintaining a healthy work-life balance. By joining the virtual assistant field, I’m not only creating an income to support my family, but I’m also gaining the freedom to be present for my children — something I value immensely.
If you're looking for someone who is dedicated, organized, and passionate about helping your business thrive, I’d love to connect and see how I can support your needs.
Hi, I’m
Beah Villa
General Virtual Assistant
Bacolod City, Province of Negros Occidental
Summary
Overview
8
years of professional experience
1
year of post-secondary education
Work History
ConcentrixBacolod City
Customer Advisor
03.2023 - 12.2023
Job overview
Handling emails and phone calls to guests queries and request to their hotel reservations.
Bolt LaundryBacolod City
Virtual Assistant
12.2021 - 05.2022
Job overview
Managing the drivers who needs to pick up the laundry at their homes and also interviewing possible drivers and lastly order entry of Bolt laundry bags.
TeleperformanceBacolod City
Customer Service Representativ
02.2021 - 02.2022
Job overview
Handling AMEX (American express credit card holder) which help guest with their flights, hotel and cars. Making sure they had a great experience rescheduling their planned trip.
Transcom World Wide Inc.Bacolod City
Customer Service Representative
02.2018 - 12.2021
Job overview
I am a triple play (phone, internet and cable) representative who work with technical and billing department. 2019 when pandemic strikes, I am working from home.
Panasiatic SolutionsBacolod City
Customer Service Representative
05.2016 - 09.2017
Job overview
I work with 3 accounts for mobile phone in USA naming Tracfone, Safelink and VMBC ( enrolling Safelink phones) as a customer service with techinical troubleshooting and orders.
Education
University of St. La SalleBacolod City, Province Of Negros Occidental, Philippines
No Degree from Undergraduate in Business And Management
06.2009 - 06.2010
University Overview
Skills
Complaint handling
Timeline
Customer Advisor
Concentrix
03.2023 - 12.2023
Virtual Assistant
Bolt Laundry
12.2021 - 05.2022
Customer Service Representativ
Teleperformance
02.2021 - 02.2022
Customer Service Representative
Transcom World Wide Inc.
02.2018 - 12.2021
Customer Service Representative
Panasiatic Solutions
05.2016 - 09.2017
University of St. La Salle
No Degree from Undergraduate in Business And Management
06.2009 - 06.2010
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