Summary
Overview
Work History
Education
Skills
Position Level
Industry
Personal Information
Timeline
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Bea Bernadette Itchon

Bea Bernadette Itchon

Summary

Results-driven Implementation Specialist known for high productivity and efficient task completion. Specialize in system integration, workflow optimization, and user training to ensure seamless software implementation processes. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to meet diverse client needs and navigate complex projects with ease.

Overview

12
12
years of professional experience

Work History

Implementation Specialist

MICROSOURCING, INC.
12.2023 - Current
  • Manages the process of deploying new systems, software, or services within an organization, ensuring a smooth and successful transition for clients
  • Coordinated with cross-functional teams to ensure seamless project execution.
  • Worked with vendors when necessary in order to obtain needed resources or materials.
  • Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
  • Answer internal and external customer phone calls and emails in a timely manner.
  • New Customer Set up
  • Supply ordering
  • Lab account changes
  • Barcode production
  • Entering service agreements
  • Imaging documents
  • Attend weekly department meetings.

Virtual Account Manager Support

ASTICOM TECHNOLOGY.INC
Philippines
09.2021 - 10.2023
  • Company Overview: Industry: Call Center / IT-Enabled Services / BPO
  • -Create Salesman ID & coordinate activation in CRM
  • - Fill out application forms such as SMF, IG, PD and IWO & other forms available.
  • - Process Internal Work order for Demo
  • - Monitor facility Checking SLA
  • - Handle assigned Accounts and AM endorsements
  • - Encode of new opportunity in SFA and Velocity
  • - Encode Goodwill requests and other MRF in Fiori
  • - Process Spare sim request.
  • - Assist Sat phone device purchase
  • - Process Demo Handset and Sim request
  • - Seek PE Approval from Credit for pending Renewals
  • - Any other Admin work that will be nominated by Sales
  • Industry: Call Center / IT-Enabled Services / BPO

HR Assistant

Globe Telecom
03.2018 - 04.2020
  • Company Overview: Industry: Human Resources Management / Consulting
  • Industry: Human Resources Management / Consulting

Data Encoder

ASTICOM TECHNOLOGY.INC
10.2015 - 04.2017
  • Company Overview: Industry: Call Center / IT-Enabled Services / BPO
  • Industry: Call Center / IT-Enabled Services / BPO

Office Assistant

KEY LOGISTICS, INC.
01.2014 - 04.2015
  • Company Overview: Industry: Transportation / Logistics
  • Industry: Transportation / Logistics

Education

Bachelor's/College Degree - Education/Teaching/Training

Icct Colleges
Philippines
01.2013

Skills

  • Clerical/Administrative Support
  • IT/Computer - Network/System/Database Admin
  • Logistics/Supply Chain

Position Level

  • 1-4 Years Experienced Employee
  • Fresh Grad / < 1 Year Experienced Employee

Industry

  • Call Center / IT-Enabled Services / BPO
  • Human Resources Management / Consulting
  • Transportation / Logistics

Personal Information

  • Clerical/Administrative Support
  • IT/Computer - Network/System/Database Admin
  • Logistics/Supply Chain
  • Age: 31
  • Gender: Female
  • Nationality: Philippines

Timeline

Implementation Specialist

MICROSOURCING, INC.
12.2023 - Current

Virtual Account Manager Support

ASTICOM TECHNOLOGY.INC
09.2021 - 10.2023

HR Assistant

Globe Telecom
03.2018 - 04.2020

Data Encoder

ASTICOM TECHNOLOGY.INC
10.2015 - 04.2017

Office Assistant

KEY LOGISTICS, INC.
01.2014 - 04.2015

Bachelor's/College Degree - Education/Teaching/Training

Icct Colleges

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Bea Bernadette Itchon