Bea Bernadette Itchon
Summary
Results-driven Implementation Specialist known for high productivity and efficient task completion. Specialize in system integration, workflow optimization, and user training to ensure seamless software implementation processes. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to meet diverse client needs and navigate complex projects with ease.
Overview
12
12
years of professional experience
Work History
Implementation Specialist
MICROSOURCING, INC.
12.2023 - Current
- Manages the process of deploying new systems, software, or services within an organization, ensuring a smooth and successful transition for clients
- Coordinated with cross-functional teams to ensure seamless project execution.
- Worked with vendors when necessary in order to obtain needed resources or materials.
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
- Answer internal and external customer phone calls and emails in a timely manner.
- New Customer Set up
- Supply ordering
- Lab account changes
- Barcode production
- Entering service agreements
- Imaging documents
- Attend weekly department meetings.
Virtual Account Manager Support
ASTICOM TECHNOLOGY.INC
Philippines
09.2021 - 10.2023
- Company Overview: Industry: Call Center / IT-Enabled Services / BPO
- -Create Salesman ID & coordinate activation in CRM
- - Fill out application forms such as SMF, IG, PD and IWO & other forms available.
- - Process Internal Work order for Demo
- - Monitor facility Checking SLA
- - Handle assigned Accounts and AM endorsements
- - Encode of new opportunity in SFA and Velocity
- - Encode Goodwill requests and other MRF in Fiori
- - Process Spare sim request.
- - Assist Sat phone device purchase
- - Process Demo Handset and Sim request
- - Seek PE Approval from Credit for pending Renewals
- - Any other Admin work that will be nominated by Sales
- Industry: Call Center / IT-Enabled Services / BPO
HR Assistant
Globe Telecom
03.2018 - 04.2020
- Company Overview: Industry: Human Resources Management / Consulting
- Industry: Human Resources Management / Consulting
Data Encoder
ASTICOM TECHNOLOGY.INC
10.2015 - 04.2017
- Company Overview: Industry: Call Center / IT-Enabled Services / BPO
- Industry: Call Center / IT-Enabled Services / BPO
Office Assistant
KEY LOGISTICS, INC.
01.2014 - 04.2015
- Company Overview: Industry: Transportation / Logistics
- Industry: Transportation / Logistics
Education
Bachelor's/College Degree - Education/Teaching/Training
Icct Colleges
Philippines01.2013
Skills
- Clerical/Administrative Support
- IT/Computer - Network/System/Database Admin
- Logistics/Supply Chain
Position Level
- 1-4 Years Experienced Employee
- Fresh Grad / < 1 Year Experienced Employee
Industry
- Call Center / IT-Enabled Services / BPO
- Human Resources Management / Consulting
- Transportation / Logistics
Personal Information
- Clerical/Administrative Support
- IT/Computer - Network/System/Database Admin
- Logistics/Supply Chain
- Age: 31
- Gender: Female
- Nationality: Philippines
Timeline
Implementation Specialist
MICROSOURCING, INC.
12.2023 - Current
Virtual Account Manager Support
ASTICOM TECHNOLOGY.INC
09.2021 - 10.2023
HR Assistant
Globe Telecom
03.2018 - 04.2020
Data Encoder
ASTICOM TECHNOLOGY.INC
10.2015 - 04.2017
Office Assistant
KEY LOGISTICS, INC.
01.2014 - 04.2015
Bachelor's/College Degree - Education/Teaching/Training
Icct Colleges