Bea Patricia Perez
Sorsogon City
Summary
To leverage my academic background and professional experiences in a dynamic organization where I can contribute meaningfully to operational success, develop new skills, and grow within a forward-thinking team.
Overview
13
13
years of professional experience
Work History
Senior Customer Support II
Realtair Inc.
12.2021 - Current
- Provided Tier 1 & 2 support via email, phone, and chat to VIP clients.
- Managed Platform, Accounts, and Integrations related tickets and provide a resolution with 85–90% same-day completion rate.
- Mentored new hires and assisted in floor support and internal account setup.
- Audited ticket interactions, collected client feedback, and supported management initiatives.
- Closely working with developers and engineers
- Remote
Freelance Virtual Assistant
Amazon
09.2021
- Managed product and contact sourcing, email marketing, and wholesale account setups.
- Remote
Virtual Administrative Assistant
Greymouse Philippines
11.2019 - 01.2020
- Scheduled appointments and managed patient communications via Zoho, Zendesk, and Google Calendar.
- Provided virtual front-desk support including reminders, call transfers, and follow-ups.
- Remote
Senior Advisor | SME apprentice
Concentrix Philippines (Lazada Account)
10.2017 - 07.2019
- Oversaw case management, voucher issuance, coaching, and support for new hires.
- Tracked and analyzed client issues in line with Lazada policies.
- Awarded Rockstar of the Month – May 2019.
Customer Service Head III / Credit Manager
Globe Telecom – Sorsogon City
04.2015 - 10.2017
- Coordinated production schedules and workflows with supervisors.
- Monitored supply chain and resolved workforce/material shortages.
- Prepared reports, maintained equipment, and trained staff to meet KPIs.
On-the-Job Trainee (OJT)
Bureau of Internal Revenue – Legazpi City
01.2013 - 01.2014
- Supported administrative tasks and data entry for tax processing.
Education
Masters in Business Administration -
University of Perpetual Help System DALTA
Bachelor of Science in Business Administration - Marketing Management
University of Santo Tomas–Legazpi
01.2014
Secondary Education -
Holy Trinity College of General Santos City
01.2010
Primary Education - undefined
Sorsogon East Central School
01.2006
Skills
- Customer Service & Client Relations
- CRM Systems: Salesforce, Slack, Zoho, Xspace, REI Reply, Amdocs, ICCBS, Amazon Seller Central, Hubspot, Dbeaver, and Postman
- G Suite Tools: Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar
- Report Preparation
- Leadership & Mentoring
- Problem Solving & Critical Thinking
- Workflow Analysis & Process Improvement
- Strong Written and Verbal Communication
- Team Collaboration & Multitasking
Training
- STRATA Leadership Training Series (I–IV) | Aquinas University | 2010–2014
- Marketing Management Summit | Jan 2014
- Magna Carta for Women Summit | Bicol University | Jan 2014
- Youth Leadership Summits (AQyles) | 2012–2013
- CAPP Approver Certification Summit | Neuhaus Inn | June 2016
- Leadership & Project Training | GT Towers, Mandaluyong City
PERSONAL INFORMATION
- Nickname: Bea
- Age: 31 years old
- Date of Birth: Sept 13, 1993
- Civil Status: Single
- Citizenship: Filipino
- Religion: Roman Catholic
- Gender: Female
- Height: 5’1” | Weight: 75kg
- Place of Birth: Pasay City
Timeline
Senior Customer Support II
Realtair Inc.
12.2021 - Current
Freelance Virtual Assistant
Amazon
09.2021
Virtual Administrative Assistant
Greymouse Philippines
11.2019 - 01.2020
Senior Advisor | SME apprentice
Concentrix Philippines (Lazada Account)
10.2017 - 07.2019
Customer Service Head III / Credit Manager
Globe Telecom – Sorsogon City
04.2015 - 10.2017
On-the-Job Trainee (OJT)
Bureau of Internal Revenue – Legazpi City
01.2013 - 01.2014
Bachelor of Science in Business Administration - Marketing Management
University of Santo Tomas–Legazpi
Primary Education - undefined
Sorsogon East Central School
Masters in Business Administration -
University of Perpetual Help System DALTA
Secondary Education -
Holy Trinity College of General Santos City
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