Bea Kathleen San Juan
Caloocan City, Metro Manila,00
Summary
Dynamic professional with strong analytical, and teamwork skills, demonstrating a proven ability to adapt swiftly to new environments. Committed to driving team success while pursuing professional development and embracing new challenges. Equipped with exceptional problem-solving abilities and a positive attitude that fosters collaboration and growth. Dedicated to advancing organizational objectives with enthusiasm and an unwavering commitment to excellence.
Overview
3
3
years of professional experience
Work History
Account Associate
IQOR Philippines Inc.
10.2023 - Current
- Manage high-volume inbound customer inquiries with precision and empathy, ensuring timely resolution within defined scope.
- Serve as a Subject Matter Expert (SME), providing guidance and support to peers on complex issues and process updates.
- Conduct call monitoring and performance coaching, delivering actionable feedback to enhance team effectiveness and customer satisfaction.
- Collaborate with leadership to identify trends and recommend process improvements that drive operational excellence.
Customer Service Representative
VXI Global Solutions Inc.
11.2022 - 06.2023
- Handled both inbound and outbound calls, addressing a wide range of customer concerns with professionalism and efficiency.
- Performed basic technical troubleshooting, guiding customers through step-by-step solutions to resolve issues.
- Created and maintained detailed support tickets for unresolved concerns, ensuring accurate documentation and timely follow-ups.
- Demonstrated adaptability in managing diverse customer interactions while maintaining high service standards.
Advisor I, Sales
Concentrix Corporation
08.2022 - 11.2022
- Delivered personalized customer support through inbound and outbound calls, identifying needs and offering tailored product recommendations.
- Executed basic troubleshooting procedures, resolving minor technical issues and enhancing customer experience.
- Applied consultative sales techniques to match products with customer preferences, contributing to revenue growth and customer loyalty.
- Maintained a strong understanding of product offerings and promotions to maximize upselling opportunities.
Education
Bachelor of Science - Business Administration Majoring in Financial Management
Immaculada Concepcion College
07.2022
Skills
- Ability to Work under Pressure
- Teamwork
- Adaptability and Flexibility
- Punctuality
- Efficiency
- Empathy
- Problem Solving
- Positive and Professional Demeanor
- Develop and Implement Solutions
Disclaimer
I hereby declare that the above information is true about my knowledge. San Juan, Bea Kathleen
Timeline
Account Associate
IQOR Philippines Inc.
10.2023 - Current
Customer Service Representative
VXI Global Solutions Inc.
11.2022 - 06.2023
Advisor I, Sales
Concentrix Corporation
08.2022 - 11.2022
Bachelor of Science - Business Administration Majoring in Financial Management
Immaculada Concepcion College