Bea Bolanos
Bacolor
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Resort Manager
Mark Jasfer Evaristo
Bacolor
05.2022 - Current
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Evaluated and promptly resolved lodging facility operational issues.
- Fostered safe lodging environment with reliable and effective security services.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Assisted with development and distribution of marketing materials for facility.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Created and managed accurate occupancy forecasts and budgets.
Education
Bachelor Of Science In Nursing -
Our Lady of Fatima University
Dela Paz Norte City Of San Fernando Pampanga 09.2020 - 12.2022
Skills
Marketing
Reservations management
Strategic planning and analysis
Multitasking Abilities
[Type] Software Proficiency
Self-Motivated
Teamwork and Collaboration
Interpersonal Communication
Analytical and Critical Thinking
Excellent Communication
Attention to Detail
MS Office
Data Entry
Policy and procedure adherence
Vendor interaction
Timeline
Resort Manager
Mark Jasfer Evaristo
05.2022 - Current
Bachelor Of Science In Nursing -
Our Lady of Fatima University
09.2020 - 12.2022