Bavelyn A. Gatoc
Parañaque,RIZ
Summary
A highly organized and hard-working individual looking to secure a responsible career opportunity to fully utilize my training and skills and help contribute to the success of the company
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ibex.Co
09.2019 - 09.2021
- 2 years experience with multiple LOB, delivering the best customer experience with my training and knowledge.
- Conducted follow-up communications to confirm resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Amazon
10.2023 - 03.2024
- Assisted customers by resolving inquiries and providing product information.
- Managed customer accounts using CRM software to ensure accurate records.
- Collaborated with team members to streamline order processing procedures.
- Addressed customer complaints promptly to enhance satisfaction levels.
Education
CAA Elementary School
01.2007
Bachelor of Arts - Communication
University of Perpetual Help System DALTA
01.2019
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Captain Albert Aguilar National High School
01.2015
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St. Joe Development Academy
01.2011
Skills
- Effective in diverse work environments
- Skilled verbal and written communicator
- Proficient in computer applications
- Customer service
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Timeline
Customer Service Representative
Amazon
10.2023 - 03.2024
Customer Service Representative
Ibex.Co
09.2019 - 09.2021
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Captain Albert Aguilar National High School
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St. Joe Development Academy
CAA Elementary School
Bachelor of Arts - Communication
University of Perpetual Help System DALTA
References
Ethel Honey Fabon,
09295400284
HR Personnel Officer,
GX International Inc.
Kier Gonzales
09562030505
Customer Service Representative
Ibex
Training
- Symposium on Developing the Communication Strategy for Global Branding December 9, 2015 | UPHSD EPC Hall Las Piñas City
- Ms. Korina Sanchez-Roxas: Five secrets to success January 2016 | UPHSD EPC Hall Las Piñas City
- Storytelling in Broadcast Journalism By: Jerome Joseph C. Lantin (ABS – CBN Broadcaster) February 3, 2016 | University of Perpetual Help System Dalta, Las Piñas City Department Of Communication; Studio
- Symposium on Cultural journalism February 22, 2016 | University of Perpetual Help System Dalta, Las Piñas City Department Of Communication; Studio
- Equipping the 21st Century Young Writers on the Latest Trends and Issues in Campus Journalism August 13, 2016 | UPHSD EPC Hall Las Piñas City
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