Basilio Jr Valdez
Bacoor, Province Of Cavite
Summary
Dynamic Beverage Manager with a proven track record at Norwegian Cruise Line, excelling in customer engagement and inventory management. Enhanced guest satisfaction through innovative cocktail menus and exceptional service training, driving repeat business. Skilled in regulatory compliance and adept at resolving customer complaints, ensuring a safe and welcoming environment.
Knowledgeable Beverage Manager with solid background in managing beverage operations and enhancing customer satisfaction. Proven record in streamlining processes and boosting team efficiency. Demonstrated expertise in inventory control and staff training.
Overview
27
27
years of professional experience
Work History
Beverage Manager
Norwegian Cruise Line
09.2002 - 02.2025
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed all day-to-day operations within budgeted guidelines.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Orchestrated positive customer experiences by overseeing every area of bar and lounges operations.
- Boosted customer satisfaction by implementing innovative beverage menu options and ensuring quality service.
- Optimized staffing schedules based on anticipated business levels to ensure adequate coverage while minimizing labor costs.
- Maintained compliance with all local, state, and federal regulations pertaining to alcohol sales and service protocols.
- Managed budgeting and financial reporting, maintaining accurate records of revenues and expenses.
- Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Streamlined inventory management for optimal efficiency and cost savings.
- Coordinated closely with other department managers on strategies to improve overall guest experience across all aspects of the venue''s offerings.
Bar Manager
Thomson Cruises
01.1998 - 03.2002
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
No Degree - Enhancing Guest Experience, Finance Fundamentals
Onboard Training By Director of Beverage Operations, NCL
Norwegian Epic02-2025
Skills
- Customer service experience
- Purchasing strategy
- Customer engagement
- Customer service background
- Health and safety
- POS software proficiency
- Customer complaint resolution
- Regulatory guidelines
- Public speaking
- Health and safety standards
- Inventory management
Accomplishments
From September 2015 until February 2025
Guest Satisfaction Ratings for the handled ship assignment are in Top 5 performer.
Historical Increase of Guest Satisfaction Ratings - Norwegian Epic
Beverage Staff
Quality of Drinks
Ambience
Quality of Service
from 52 to 64 (Increase of 12 points
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Beverage Manager
Norwegian Cruise Line
09.2002 - 02.2025
Bar Manager
Thomson Cruises
01.1998 - 03.2002
No Degree - Enhancing Guest Experience, Finance Fundamentals
Onboard Training By Director of Beverage Operations, NCL
Technical Skills and Carpentry
Soda System Troubleshooting
Mechanical Knowledge Repair
Basic Carpentry
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