Basilio Jr Valdez

Beverage Manager

Norwegian Cruise Line

09.2002 - 02.2025

Designed creative cocktail recipes that became popular among guests, driving repeat business.
Designed beverage menus.
Selected wine, beer and alcohol products based on customer feedback and local product availability.
Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Managed all day-to-day operations within budgeted guidelines.
Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
Orchestrated positive customer experiences by overseeing every area of bar and lounges operations.
Boosted customer satisfaction by implementing innovative beverage menu options and ensuring quality service.
Optimized staffing schedules based on anticipated business levels to ensure adequate coverage while minimizing labor costs.
Maintained compliance with all local, state, and federal regulations pertaining to alcohol sales and service protocols.
Managed budgeting and financial reporting, maintaining accurate records of revenues and expenses.
Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Streamlined inventory management for optimal efficiency and cost savings.
Coordinated closely with other department managers on strategies to improve overall guest experience across all aspects of the venue''s offerings.