Basilio Bea Aubrey Abad
Iba
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
8
8
years of professional experience
Work History
Admin/Office Secretary
Power In Your Hands Incorporated
01.2025 - 09.2025
- Organized and maintained office files and documents for efficient retrieval.
- Coordinated scheduling and meetings to optimize executive time management.
- Managed communication with clients, ensuring timely responses to inquiries.
- Assisted in preparing reports and presentations for internal stakeholders.
- Supported budget tracking by processing invoices and expense reports accurately.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Reduced office supply costs through diligent inventory management and vendor negotiations.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
All Around Crew (Barista, Cashier, Server, Kitchen Crew)
Whitehouse Garage Cafe
09.2023 - 01.2025
- Prepared and served high-quality coffee beverages with attention to customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new baristas on equipment usage and beverage preparation techniques.
- Managed inventory levels, ensuring timely restocking of supplies and reducing waste.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline order processing during peak hours.
- Monitored equipment performance, conducting routine maintenance to ensure optimal functionality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Barista and Customer Service
Herbal Life Philippines
01.2021 - 06.2022
- Crafted specialty beverages adhering to company standards and customer preferences.
- Maintained cleanliness and organization of workstations and customer areas for optimal service.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Restaurant Crew (Service Crew)
Bon’s Restaurant
01.2018 - 01.2019
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
Education
No Degree -
President Ramon Magsaysay State University
Iba, Zambales01.2021
Highschool - undefined
Zambales National Highschool
Iba, Zambales01.2019
Elementary School - undefined
Iba Christian Academy
Iba, Zambales01.2012
Elementary School - undefined
Central Elementary School
Iba, Zambales01.2010
Elementary School - undefined
San Antonio Elementary School
San Antonio, Zambales01.2007
Skills
- Office management
- Document organization
- Scheduling coordination
- Client communication
- Customer service
- Clerical support
- Inventory management
- File management
- File organization
- Document scanning
- Document management
- Billing and invoicing
Timeline
Admin/Office Secretary
Power In Your Hands Incorporated
01.2025 - 09.2025
All Around Crew (Barista, Cashier, Server, Kitchen Crew)
Whitehouse Garage Cafe
09.2023 - 01.2025
Barista and Customer Service
Herbal Life Philippines
01.2021 - 06.2022
Restaurant Crew (Service Crew)
Bon’s Restaurant
01.2018 - 01.2019
Highschool - undefined
Zambales National Highschool
Elementary School - undefined
Iba Christian Academy
Elementary School - undefined
Central Elementary School
Elementary School - undefined
San Antonio Elementary School
No Degree -
President Ramon Magsaysay State University