Basil Llamedo
Cebu
Summary
Responsible sales agent, passionate about delivering outstanding quality and service. Offering mixed of 13 years experience in industry with history of recognition for performance.
Overview
13
13
years of professional experience
Work History
Appointment Setter
Homeaglow
07.2024 - 12.2024
- Determine if leads are ready for closing, based on the sales process or the potential to convert.
- Provide product demonstrations, presentations, or detailed explanations to reinforce the benefits and value proposition.
- Negotiate the price, terms, and conditions of the sale, ensuring both the company and the customer are satisfied.
- Use closing techniques to encourage immediate action, such as limited-time offers, exclusive deals, or emphasizing the value of the purchase.
- Ensure that all agreements, contracts, and legal documents are signed and completed, and that the terms of the deal are clear.
Sales Closer
Cactus Credit
07.2023 - 06.2024
- Assess the prospect's current credit situation by asking questions about their credit report, current credit scores, debts, and any specific issues they're facing.
- Clearly explain the value of credit repair services, including long-term benefits like better access to loans, lower interest rates, and improved financial opportunities.
- Address common objections such as skepticism about the effectiveness of credit repair or concerns about the cost. Use testimonials, case studies, or examples of previous successful clients to build credibility.
- Offer flexible payment structures, if applicable, to make the service more accessible to clients who may be experiencing financial strain.
- Securely process payments and ensure the customer understands the billing process.
- Offer additional services like credit monitoring, identity theft protection, or credit education programs to enhance the client's experience.
Business Development Representative (B2B)
HR Covered
07.2022 - 04.2023
- Reach out to potential clients through phone calls, emails, or social media to introduce the company or service and gauge interest.
- Ask qualifying questions to assess whether the lead is a good fit for the company's products or services. This may include understanding their needs, budget, and timeline.
- Identify who in the organization has the authority to make purchasing decisions and schedule appointments with that person.
- Once a lead is qualified, schedule an appointment or meeting for the prospect with our Account Manager.
- Call or send reminders to the prospect a day or two before the scheduled meeting to confirm attendance.
- Monitor the status of scheduled appointments and update any changes or cancellations in real-time.
- Provide the sales team with qualified, well-informed leads who are ready for in-depth discussions.
Retention Specialist
Nations Info Corp
06.2020 - 06.2022
- Reaching out to customers at risk of leaving or answering calls from unhappy clients.
- Asking probing questions to understand why the customer is considering leaving or expressing dissatisfaction.
- Paying close attention to verbal and non-verbal cues to identify underlying issues.
- Addressing problems by suggesting alternatives, resolving service issues, or matching customers with better plans or products.
- Working with other departments to resolve complex issues.
Sales Closer (B2B)
411 LOCALS
04.2018 - 08.2019
- Identifying ideal customer profiles (e.g., small business owners, e-commerce stores, or local service providers).
- Thoroughly understand the SEO packages, features, benefits, and how they solve client pain points.
- Following up with pre-qualified leads generated by the marketing team.
- Understanding the prospect's business goals, challenges, and expectations for SEO.
- Tailoring the SEO package to align with the prospect's goals (e.g., on-page optimization, link building, or local SEO).
- Highlighting how SEO services can drive traffic, generate leads, and boost revenue over time.
Chat Support
Conduent
11.2016 - 07.2017
- Spearheaded process improvements that led to reduced wait times for customers seeking assistance via phone or online chat support channels.
- Implemented feedback from supervisors to continuously improve chat support skills and performance levels.
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through live chat support.
Technical Support Representative
Concentrix
02.2016 - 10.2016
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
Qualfon Philppines
09.2013 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Telesales Executive
Live2Sell Group Of Companies
04.2012 - 08.2013
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
Education
Bachelor's Of Arts - Psychology
University of The Philippines
01.2003
Bachelor Of Science - Elementary Education
Cebu Eastern College
01.2001
Skills
- Attention to detail
- Teamworking skills
- Organizational skills
- Adaptability
- Time management
- Interpersonal relationships
- Cold calling
- Client relationship management
- Setting appointments
Timeline
Appointment Setter
Homeaglow
07.2024 - 12.2024
Sales Closer
Cactus Credit
07.2023 - 06.2024
Business Development Representative (B2B)
HR Covered
07.2022 - 04.2023
Retention Specialist
Nations Info Corp
06.2020 - 06.2022
Sales Closer (B2B)
411 LOCALS
04.2018 - 08.2019
Chat Support
Conduent
11.2016 - 07.2017
Technical Support Representative
Concentrix
02.2016 - 10.2016
Customer Service Representative
Qualfon Philppines
09.2013 - 02.2016
Telesales Executive
Live2Sell Group Of Companies
04.2012 - 08.2013
Bachelor Of Science - Elementary Education
Cebu Eastern College
Bachelor's Of Arts - Psychology
University of The Philippines
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