BARVILYN SURALTA
General Santos City
Summary
Dynamic Property Manager with six years of experience, recognized for a proven track record in optimizing property management services to enhance operational efficiency. Expertise in fostering effective communication among tenants, property owners, and contractors, ensuring transparency and collaboration throughout all processes. Strengths include meticulous scheduling, comprehensive document management, and a steadfast commitment to exceptional customer service. Proficient in administrative functions such as data entry and record-keeping, with a strong ability to swiftly resolve tenant concerns and coordinate maintenance needs to uphold the highest standards of property care.
Overview
10
10
years of professional experience
Work History
Property Management Assistant
Mariposa Property Management
07.2024 - 08.2025
- HPD Violation Management: Experienced in handling Housing Preservation and Development (HPD) violations, ensuring timely resolution and full compliance with local housing regulations.
- Section 8 Client Coordination: Acts as a liaison for Section 8 tenants and housing authorities, supporting application processes, inspections, and compliance requirements.
- Tenant Application Processing: Reviews and approves rental applications, including verification of income, employment, and supporting documents; assesses applicant eligibility through credit and background checks.
- Rent Collection & Legal Notices: Oversees monthly rent collections, issues rent reminder and late notices, and prepares and delivers eviction notices in compliance with local landlord-tenant laws.
- Operations Oversight: Manages end-to-end property operations including tenant onboarding, move-in/move-out coordination, and lease administration.
- Maintenance Coordination: Coordinates repairs and routine maintenance across multiple units, ensuring timely service and high tenant satisfaction.
- Real Estate Listings: Lists and markets rental units on real estate platforms, writes compelling property descriptions, and manages online listing updates.
- Customer Service (Airbnb): Delivered 5-star rated customer support for 9 Airbnb vacation rental properties in Hawaii, handling guest communication, check-in/out coordination, and issue resolution.
Property Management Assistant
Perpetual Realty Group
10.2022 - 07.2024
- AppFolio Expert, NTREIS/MLS Listing
- Handling Section 8 Properties
- Managed Airbnb/VRBO rentals
- MLS listing and advertise property to real estate social media platforms
- Determine the rent price
- Prepare vacant units
- Advertise rental vacancies
- Screen and approve tenants
- Prepare and enforce a lease agreement
- Handle tenant complaints and issues
- Collect and adjust the rent
- Carry out property maintenance and repairs
Property Management Assistant
Nidus Group Real Estate
04.2020 - 07.2022
- Application processing, Back-end job (New lease draft, lease renewal, invoices)
- Scheduling routine inspections, and providing advisory of the inspection plan
- Receive repair and maintenance requests
- Liaise or make follow-ups with tradespeople or vendors
- Identify tenants nearing the end of the lease
- Collaborates with the property management team to produce advertising materials
- Meets with prospective tenants to show properties, conduct interviews, receive rental applications, and explain terms of occupancy
- Processes applications and conducts credit checks
- Collects monthly fees and maintains records of payments and rental activity
- Prepares budgets and financial reports
- Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security, and other services
- Investigates and helps to resolve complaints, disturbances, and violations. Complies with anti-discrimination laws with regard to housing, renting, and advertising
- Contributes to team efforts by accomplishing related tasks as needed
Property Management Assistant
Foster & Tarrant Property Management
08.2019 - 07.2022
- Creating Management Agreements and Leases, scheduled routine inspections, updated council rates and strata fee invoices
- Handled maintenance inquiries, supported PM daily tasks
- Maintenance Coordinator
- Lease Renewal
- Delinquency Management Coordinator
- Tenant Relations Manager (with a focus on arrears)
Property Management Assistant
Manage My House
08.2019 - 03.2021
- Assists in managing all aspects of a building's occupancy and maintenance
- Communicate with tenants regarding property-related issues
- Application Processing
- Handles Moved Out and Moved In Process
- Conducts Property Inspection
- Handles Marketing Posting and Inquiry
Executive Assistant / CSR
UbicaBus
07.2017 - 08.2019
- UbicaBus provides rich fleet management benefits to schools, but also provides huge value to parents and students
- The task would consist of appointment setting, calendar management, email management, order entry, and phone support
Customer Service Representative
PowerWatch
06.2015 - 04.2017
- PowerWatch is equipped with a MATRIX-powered thermoelectric engine that is one-of-a-kind
- My task would consist of social media management, phone, email and chat support
Education
Bachelor of Arts - Mass Communication
Notre Dame of Dadiangas University
General Santos, Province Of South Cotabato, Philippines05-2010
Skills
- Calendar & appointment coordination
- Tenant and vendor communication (email & phone)
- Customer service and conflict resolution
- Lease administration and data entry
- Problem-solving and attention to detail
- Proficient in property management software (AppFolio, Yardi)
- Microsoft Office (Word, Excel, Outlook)
- Time management and adaptability
- Team collaboration
- Knowledge of Fair Housing laws
CUSTOM SECTION
AppFolio Expert, Lead Simple, Rentec, Rentvine, Tenant Turner, Showing Time, NTREIS/MLS Lister, Property Ware, PayProp, Airbnb, VRBO, Transaction Desk, Trello, Slack, Shopify Expert, Managed, Property Tree, 1form, Click up, Process Street, Zendesk, Klaviyo, Volusion, Lucky Orange, HubSpot, HubStaff, InfusionSoft, Mojodialer, CallRail, Five9, Zoho, RingCentral and Xencall
Sports Parent
As a swim parent, I’ve built the discipline to stay on top of everything — from early mornings to managing busy schedules and logistics. That same level of commitment, organization, and reliability carries over into my work in property management, where I handle operations, maintenance, and tenant needs with the same focus and consistency.
Timeline
Property Management Assistant
Mariposa Property Management
07.2024 - 08.2025
Property Management Assistant
Perpetual Realty Group
10.2022 - 07.2024
Property Management Assistant
Nidus Group Real Estate
04.2020 - 07.2022
Property Management Assistant
Foster & Tarrant Property Management
08.2019 - 07.2022
Property Management Assistant
Manage My House
08.2019 - 03.2021
Executive Assistant / CSR
UbicaBus
07.2017 - 08.2019
Customer Service Representative
PowerWatch
06.2015 - 04.2017
Bachelor of Arts - Mass Communication
Notre Dame of Dadiangas University