Barbara Wells
Beaumont
Summary
Dynamic and goal-oriented professional with exceptional customer service skills honed at Premier Homes. Proven ability to enhance client satisfaction and streamline processes, while effectively collaborating with teams. Adept at relationship building and problem-solving, ensuring a seamless experience for customers and contributing to increased sales and tenant engagement.
Overview
15
15
years of professional experience
Work History
Sales Associate
Premier Homes
01.2021 - 01.2023
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Conducted regular inventory checks to ensure product availability and minimize stock discrepancies.
- Participated in promotional activities to boost sales and attract new customers.
- Engaged with customers to gather feedback, improving service quality and product offerings.
- Collaborated with team members to achieve daily sales targets and maintain store organization.
- Processed sales transactions accurately, ensuring a smooth checkout experience for customers.
- Maintained store cleanliness and organization to create an inviting shopping environment.
Receptionist
Keller Williams
01.2017 - 07.2019
- Managed front desk operations and ensured seamless daily office functionality.
- Coordinated visitor check-in and provided essential information about office protocols.
- Scheduled appointments for agents and maintained organized calendar systems.
- Handled data entry and filing to ensure accurate client records and documentation.
- Monitored office supply inventory and assisted with procurement processes.
- Processed incoming and outgoing mail, ensuring timely distribution within the office.
- Assisted in onboarding new employees by introducing them to office procedures.
- Resolved scheduling conflicts and adjusted appointments to meet client needs.
Leasing Consultant
Lakeside Place Apartments
01.2008 - 01.2015
- Conducted client needs assessments to identify suitable leasing options for prospective tenants.
- Coordinated property tours to showcase amenities and foster positive impressions of the community.
- Handled maintenance requests from residents promptly to ensure satisfaction and property upkeep.
- Developed and implemented property marketing strategies to attract new tenants and enhance occupancy rates.
- Maintained updated knowledge of market research to inform leasing strategies and competitive positioning.
- Managed tenant relationships by providing exceptional customer service and addressing concerns effectively.
- Assisted with lease administration support to ensure compliance with company policies and regulations.
- Streamlined paperwork processes for lease applications to improve efficiency and reduce wait times.
- Collaborated with the maintenance team to schedule timely repairs and address tenant issues promptly.
- Organized community events to promote resident engagement and foster a sense of belonging.
- Facilitated communication between management and tenants to enhance transparency and trust.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Exceptional customer service
Timeline
Sales Associate
Premier Homes
01.2021 - 01.2023
Receptionist
Keller Williams
01.2017 - 07.2019
Leasing Consultant
Lakeside Place Apartments
01.2008 - 01.2015