Romilson C. Rupac
Customer Service Representative
Bagting
Summary
Trustworthy with 3 years of work experience in BPO industry and dedicated work ethics. Self motivated to consistently provide quality results.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE
Callnovo Philippines, Inc.
7 2022 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Philippines
04.2021 - 03.2022
SERVICE CREW
Jollibee Cabanatuan
08.2018 - 01.2019
Education
Bachelor of Science - Information Technology
NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2012 - 01.2020
Skills
Work under pressure
Multitasking
Problem Solving
Product knowledge
Adaptability and flexibility
Live chat support
Good Communication
Product Knowledge
Active listening
Computer Proficiency
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Philippines
04.2021 - 03.2022
SERVICE CREW
Jollibee Cabanatuan
08.2018 - 01.2019
Bachelor of Science - Information Technology
NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2012 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE
Callnovo Philippines, Inc.
7 2022 - 11.2024
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