Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bai Suraifah Guiapar

Social Media Manager
Davao City, Province Of Davao Del Sur

Summary

Dynamic Customer Service Representative with a proven track record at VXI Global Holdings, excelling in problem resolution and relationship building. Skilled in active listening and complaint handling, I enhanced customer loyalty through empathetic service and effective troubleshooting, contributing to improved team efficiency and satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

VXI Global Holdings
Davao City, Davao Del Sur
01.2026 - 05.2026
  • Assisted in troubleshooting technical issues, enhancing customer satisfaction.
  • Documented customer interactions accurately in CRM system for future reference.
  • Collaborated with team members to improve service efficiency and response times.

Customer Service Representative

SixEleven Global Services And Solutions
Davao City, Davao Del Sur
03.2024 - 01.2025
  • Handled escalated issues with professionalism, maintaining calm under pressure.
  • Participated in training sessions to enhance skills and product knowledge continuously.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Talomo National High School
Davao City, Province Of Davao Del Sur, Philippines
05.2001 -

Skills

Customer service

Active listening

Problem resolution

Relationship building

Call center experience

Complaint handling

Scheduling

Timeline

Customer Service Representative

VXI Global Holdings
01.2026 - 05.2026

Customer Service Representative

SixEleven Global Services And Solutions
03.2024 - 01.2025

High School Diploma -

Talomo National High School
05.2001 -
Bai Suraifah GuiaparSocial Media Manager