Badyr Alfay Lozano
Data Entry Specialist
Lapu-Lapu City
Summary
Highly creative and ambitious individual seeking a job opportunity in a progressive institution that allows me to use and strengthen my interpersonal skills, academic knowledge, and experience.
Overview
15
15
years of professional experience
7
7
Certifications
Work History
Team Manager
Alorica
09.2022 - 02.2025
- Track performance metrics (such as schedule adherence and productivity).
- Act as the point of escalation on complicated cases both with our moderation agents and across the Community & Operations department.
- Develop trainings for agents and disseminating ongoing updates around community and class guideline policy changes.
- Lead ongoing audits of class content to ensure there is consistency in how our policies are enforced.
- Audit and improve our policies around guideline enforcement.
Data Entry Specialist
MM Marine Builders Corp.
06.2022 - 07.2023
- Entered data from source documents into files and forms.
- Performed regular backups to ensure data preservation.
- Resolved customer injuries on order/inventory status
- Sent invoices to warehouse team to create order and invoice receipts.
Social Media Content Moderator
Alorica
08.2021 - 08.2022
- Review user-generated content on social media platforms to ensure it aligns with community guidelines.
- Identify and moderate content that violates policies related to hate speech, harassment, violence, and other prohibited behaviors.
- Implement and enforce social media platform policies consistently and fairly.
- Provide clear and constructive feedback to users regarding content violations and necessary actions.
- Investigate and resolve user-reported content issues, taking appropriate actions based on established protocols.
- Collaborate with cross-functional teams to address complex or escalated cases.
- Stay updated on industry trends, emerging issues, and changes in social media policies.
- Provide insights and recommendations for policy improvements based on evolving content trends.
Operations Manager
LADD Bookkeeping & Accounting Services Corp.
09.2015 - 07.2021
- Designing, implementing, and maintaining standardized accounting processes and workflows for tasks like data entry, account reconciliation, and financial statement preparation.
- Regularly reviewing and updating procedures to reflect changes in accounting standards or business needs.
- Leading and managing a team of accounting staff, including assigning tasks, providing training, performance evaluations, and addressing performance issues.
- Fostering a collaborative work environment to ensure smooth team operations.
Branch Manager
Paper Chase International Inc
05.2013 - 07.2015
- Leading the sales team, setting sales targets, developing sales strategies, and analyzing sales data.
- Managing customer service.
- Identifying challenges, developing solutions, and implementing strategies to overcome obstacles.
- Hire, train, and supervise employees.
- Execute marketing strategies and increase brand awareness.
- Look for growth opportunities and expand the customer base.
Team Manager
Fusion BPO
02.2012 - 04.2013
- Establish team goals and objectives that align with the company's goals.
- Track team members' progress and ensure deadlines are met.
- Offer constructive criticism and suggestions to team members.
- Promote a safe and positive work environment.
- Identify training needs and provide opportunities for team members to develop their skills.
- Conduct performance reviews and appraisals to evaluate team members' performance.
Customer Service Representative
Fusion BPO
03.2010 - 01.2012
- Address customer questions and concerns.
- Resolve complaints and escalate them to the appropriate teams.
- Ensure customer satisfaction and monitor customer satisfaction levels.
- Provide information about products and services.
Education
Class Valedictorian -
Don Antigua Elementary School
1st Honorable Mention - undefined
St. Louise De Marillac College of Bogo
Top Student - undefined
University of Cebu Main Campus
Skills
- Strong communication and interpersonal skills
- Motivate and engage team members
- Empathy and emotional resilience
- Critical thinking and problem-solving
- Cultural sensitivity and diversity awareness
- Ability to quickly identify and resolve issues
- Strong attention to detail
- Understanding of social media platforms and online community dynamics
- Participate in new business opportunities
- Develop and maintain policies and procedures
- Help promote a high-performing work culture
- Stay current on industry trends and best practices
- Incorporate new technologies and business processes
- Being able to communicate clearly and persuasively
- Being able to remain calm and composed when dealing with customers
- Being able to adjust to new technologies and processes
Certification
INTERNAL TEAM MANAGEMENT TRAINING, 10/24, Focuses on aspects like communication, motivation, conflict resolution, role delegation, and building a positive team dynamic.
Supported Causes
- Supporting the welfare of animals
- Supporting sport organizations
Professional Title
Highly creative and ambitious individual seeking a job opportunity in a progressive institution that allows me to use and strengthen my interpersonal skills, academic knowledge, and experience.
Honor Awards
- Class Valedictorian, Don Antigua Elementary School
- 1st Honorable Mention, St. Louise De Marillac College of Bogo
- Top Student, University of Cebu Main Campus
Timeline
Team Manager
Alorica
09.2022 - 02.2025
Data Entry Specialist
MM Marine Builders Corp.
06.2022 - 07.2023
Social Media Content Moderator
Alorica
08.2021 - 08.2022
Operations Manager
LADD Bookkeeping & Accounting Services Corp.
09.2015 - 07.2021
Branch Manager
Paper Chase International Inc
05.2013 - 07.2015
Team Manager
Fusion BPO
02.2012 - 04.2013
Customer Service Representative
Fusion BPO
03.2010 - 01.2012
1st Honorable Mention - undefined
St. Louise De Marillac College of Bogo
Top Student - undefined
University of Cebu Main Campus
Class Valedictorian -
Don Antigua Elementary School
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