BADRODIN ABDULLAH
Angeles
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Collections Representative ( Voice and Email )
QueueDial
6 2021 - 01.2024
- Accepting inbound and outbound calls about issues relating to payments
- Providing payment plans to customers who are having financial difficulties
- In charge of handling reimbursements for payments
- Handling a fraudulent transaction that was not authorized
- Responding to emails from customers about the products they purchased
- Providing information with order tracking updates
- Responding to consumer complaints about a faulty product
- Handling a refund and replacement.
Customer Service Representative
Wyndham Destinations
05.2019 - 06.2020
- Informing members about their current membership so they can schedule their vacation in advance.
- Assisting the member in selecting a room so they can use of their available credits.
- Offering to pay over the phone if they are having trouble paying on the portal.
- Sending an email and placing an outbound call to provide with membership updates.
Customer Service / Sales Representative
VXI Clark
09.2018 - 03.2019
- In charge of ensuring customer satisfaction by effectively resolving billing-related issues
- Presenting and handling upgrades or extra lines
- Offering an on-site technician and carrying out simple troubleshooting steps.
Technical Support Representative
Convergys Clark
09.2015 - 07.2016
- Assists customers in determining the cause of the issue and providing resolution such as repair or replacement
- Making an outbound call or sending an email to provide an update regarding the status of their repair.
Collections Agent
IQOR Clark
01.2009 - 07.2015
- Accepting inbound and outbound calls about issues relating to payments
- Providing payment plans to customers who are having financial difficulties
- In charge of handling reimbursements for payments
- Handling a fraudulent transaction that was not authorized
- Making an outbound call to inquire about the payment plan's status and other card-related concerns.
Education
No Degree - Bachelor of Science in Business Management
Holy Angel University
Angeles City, Pampanga 04.2001 -
Skills
Customer Relations
Call Control
Delinquent account management
Technical issues analysis
Pro Skills
- Able to work under pressure.
- Adaptability.
- Decision-making.
- Responsible
- Computer literacy in specific programs and apps
- Written and verbal communication
- Multitasking
Timeline
Customer Service Representative
Wyndham Destinations
05.2019 - 06.2020
Customer Service / Sales Representative
VXI Clark
09.2018 - 03.2019
Technical Support Representative
Convergys Clark
09.2015 - 07.2016
Collections Agent
IQOR Clark
01.2009 - 07.2015
No Degree - Bachelor of Science in Business Management
Holy Angel University
04.2001 -
Collections Representative ( Voice and Email )
QueueDial
6 2021 - 01.2024
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