Baby Joy Lirio

• Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
• Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
• Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
• Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Established customer retention programs to improve loyalty and increase lifetime value.
• Supported agents in improving service standards for optimized customer satisfaction.

• Responsible in assisting KOHL'S customer across US in placing their order online. Main duties include; answering general and billing inquiries, order tracking, processing returns, stock inventory, reviewing credit card transactions and editing account information.
• Assisted Time Warner Cable customer in Central US with their general and billing inquiries. Main duties include basic troubleshooting with their Satellite TV.
• Provided customer service to T-Mobile subscriber in UK. Main duties include; answering general and billing inquires, opening new lines, discussing rate plans, processing disputes and refund.

• Liaise with managers to determine training needs and schedule training sessions
• Assisted in designing effective training programs.
• Facilitate Induction, Up-train or cross train classes.
• Support and mentor new employees
• Manage Performance and Behavior evaluation.

• Provide technical support to, T-Mobile's post-paid and prepaid customer in the US.
• Main duties include; answering general inquiries about their devices and basic troubleshooting.

Manages and leads a team of 10-12 employees. Responsible for supervising, managing and motivating team members on a daily basis. Other duties include but not limited to; setting up a clear individual and team goals, delegate tasks and set deadlines and monitor team performance and report on metrics.

Handled eBridge account, a third party company that offers online business listing. Main duties include cold calling to local businesses. We offer search engine optimization for local businesses, products and services encompassing every zip code across United States.

Manages and leads a team of 10-12 employees. Responsible for supervising, managing and motivating team members on a daily basis. Other duties include but not limited to; setting up a clear individual and team goals, delegate tasks and set deadlines and monitor team performance and report on metrics.

Dialed for Local.com, a free local directory that helps consumers find the best local events, products, and services online. Main duties include cold calling to local businesses. We offer search engine optimization for local businesses, products and services encompassing every zip code across United States.