Baby Caroline Singayan

We assist customers in their Health insurance with United Health

Care and provides information with regards to their account and

other options to upgrade their plan.

• Identified issues, analyzed information and provided solutions to problems.
• Worked flexible hours across night, weekend, and holiday shifts.
• Self-motivated, with a strong sense of personal responsibility.

We are helping customers who are in and out of collections of

their mortgage

Provides best options how to keep up with their finances by

going through their income and expenditure

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Provided technical support for business clients
Troubleshot connectivity and device issues
Handled billing concerns and maintained KPIs
Resolved complex technical problems through
effective troubleshooting techniques, enhancing
the user experience

Managed collections and payment
arrangements
Maintained productivity and compliance
Achieved successful debt collection results by
utilizing negotiation skills and developing
customized payment plans

Handled inbound customer concerns and billing
issues in Financial Account
Resolved customer complaints with empathy,
resulting in increased loyalty and repeat business.
Managed high-stress situations effectively,
maintaining professionalism under pressure while
resolving disputes or conflicts.
Enhanced customer satisfaction by promptly
addressing concerns and providing accurate
information.

Its a freelancing job in Real Estate as a Virtual Assistant to a

client in based in US. A cold calling scheme using Call tools to

look for potential leads to sell their property.

• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.

Its a freelancing job in Real Estate as a Virtual Assistant to a

client in based in US. A cold calling scheme using batch dialer to

look for potential leads to sell their property.

• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
• Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.

Uber experts are also responsible for hiring new drivers and

determining if their profiles are up to the mark.

• Worked flexible hours across night, weekend, and holiday shifts.
• Provided professional services and support in a dynamic work environment.
• Excellent communication skills, both verbal and written.

Macys Credit and Customer Service

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Guaranteed first-class customer service, enthusiastically

anticipating and catering to customer needs and requirements.

It's a Telco Account called Telstra in Australia. We process credit card payments. Collections Department

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.