Baberlin Barong
Lapu-Lapu City,Cebu
Summary
Results-driven Customer Service professional with a strong track record in enhancing team productivity and efficiency. Contributes to company profitability through effective negotiations and upselling techniques. Organises workflows to optimise performance and lead teams toward achieving sales targets.
Overview
8
8
years of professional experience
Work History
Content Migrator (Project Base)
1840 Company
lapu lapu, Cebu
04.2026 - 07.2026
- Prepared written communications, documents, and reports to convey key information effectively.
- Achieved project deadlines through effective planning and coordination.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Customer Service Representative
Concentrix
Lapu-Lapu City, Central Visayas (Region VII)
07.2023 - 01.2026
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Continuously sought feedback from customers to improve product offerings and service delivery, fostering a loyal customer base.
- Managed inventory levels, performed stock checks, and reordered products to maintain optimal stock levels for continuous sales.
Customer Service Representative
Comcast
Lapu-Lapu City, Cebu
10.2018 - 03.2019
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Remained calm under pressure to handle customer complaints and solve problems.
- Collaborated with the sales team to identify and target customer needs, driving sales through informed recommendations.
Education
Information of Technology
Datamex institute of computer technology
Mandaue City, 01-2017
Skills
- Content management
- Content Development
- Customer service
- Issue Resolution
- Customer relationship management
- Attention to Detail
- Critical Thinking
- Time Management
- Leadership
Expertise
- Zendesk
- Hero Dash
- Salesforce
- Ring central
- Amazon seller Central
- Asana
- Slack
- Smartsites
Timeline
Content Migrator (Project Base)
1840 Company
04.2026 - 07.2026
Customer Service Representative
Concentrix
07.2023 - 01.2026
Customer Service Representative
Comcast
10.2018 - 03.2019
Information of Technology
Datamex institute of computer technology