Jessa Paula Chua

Outline

• Ensure passenger safety but not compromising their comfort during the flight
• Trained to perform different emergency procedure and familiarizing the uses of each equipment on-board
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Always treat everyone professionally with respect, patience and understanding
• Used coordination and planning skills to achieve results according to schedule.
• Maintained energy and enthusiasm in fast-paced environment
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Managed on-site evaluations, internal audits and customer surveys.

• Support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email
• Ensuring all customers receive exceptional care and providing all the necessary information they need
• Assist customer with regards to their canceled/ moved flights and give them the best resolution
• Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support
• Generate sales or do up-selling while providing exceptional service to meet personal and team sales target
• Created plans and communicated deadlines to ensure projects were completed on time.

• Welcome and initiates the overall first impression of the guest’s arrival experience
• Summarize and provide local area knowledge to inform guest about the property and surrounding amenities, including special events and local activities
• Maintain an up-to date knowledge of the hotel and local services as well as the activities happening on a day to day basis
• Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.