AZUL V. ENOT
Cebu City
Summary
Detail-oriented Customer Support Specialist with over 10 years of experience in customer service, specializing in chat, email, and call support. Skilled at managing multiple inquiries simultaneously, troubleshooting technical issues, and ensuring positive customer experiences. Strong written and verbal communication skills with a proven ability to resolve concerns efficiently and professionally in fast-paced e-commerce environments.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
EXL
03.2022 - 08.2025
- Assisted members and providers via outbound communication regarding short-term disability claims.
- Delivered timely and accurate claim updates through phone and written documentation.
- Maintained a high rate of customer satisfaction by providing clear and empathetic support.
Customer Service Agent / Technical Representative
Concentrix
03.2020 - 01.2022
- Provided inbound call and chat support for software-related inquiries.
- Guided customers through troubleshooting steps and documented resolutions.
- Handled simultaneous customer interactions while maintaining service quality.
Customer Service Agent
Conduent
04.2018 - 01.2020
- Responded to inbound provider inquiries on healthcare insurance eligibility.
- Verified sensitive customer data with accuracy and confidentiality.
- Ensured compliance with client standards while resolving issues promptly.
Customer Service Agent
Executive Boutique
02.2016 - 03.2018
- Conducted outbound calls for lead generation and product promotion.
- Utilized persuasive communication to convert leads into sales.
- Built rapport with clients to establish long-term relationships.
Customer Service Agent
Teleperformance
03.2014 - 01.2016
- Handled inbound calls for account inquiries, billing, and payment processing.
- Delivered professional and empathetic responses to customer concerns.
- Consistently met performance metrics in customer satisfaction and efficiency.
Education
BSIT -
Cebu Technological University
01.2006
High School Diploma - undefined
CLNHS
01.2004
Skills
- Chat & Email Support
- Multitasking & Time Management
- Strong Written & Verbal Communication
- Troubleshooting & Problem-Solving
- Customer Empathy & Conflict Resolution
- Data Entry & Fast Typing (65 WPM)
- Adaptable to CRM and E-commerce Platforms
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Complex Problem-solving
- Team collaboration
- Problem resolution
- Customer support
- Customer service
References
John Philip, Wee, john.wee@exlservice.com, 0933-038-3033, EXL
Timeline
Customer Service Associate
EXL
03.2022 - 08.2025
Customer Service Agent / Technical Representative
Concentrix
03.2020 - 01.2022
Customer Service Agent
Conduent
04.2018 - 01.2020
Customer Service Agent
Executive Boutique
02.2016 - 03.2018
Customer Service Agent
Teleperformance
03.2014 - 01.2016
High School Diploma - undefined
CLNHS
BSIT -
Cebu Technological University
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