AZIZA ERGESHOVA
Flight Attendant
Abu Dhabi
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Accomplished Flight Attendant offering over 6+ years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Senior flight attendant
Etihad Airways
Abu Dhabi
11.2016 - Current
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard the aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Beauty Advisor /Makeup Artist
DUTY FREE
Abu Dhabi
03.2015 - 09.2016
- Met sales goals, supporting organizational health through consistent and reliable service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed payments, entering sales in register for prompt customer service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Trained new staff in product knowledge and customer service protocols.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Butler
JUMEIRAH INTERNATIONAL LLC
Dubai
04.2013 - 02.2015
- Assist all departments in being receptive to the needs of guest
- Assist in any other duties when required by the Front Office Manager
- Assist with translations (information: guest directory; menus etc.)
- Provide feedback from Guests to Front Office Manager for action
- Inspected all cleaning and household tasks for alignment with quality standards.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Participated in team meetings and staff training sessions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
BBA - Hotel, Motel, And Restaurant Management
Kyrgyzstan - Turkiye Manas University
Kyrgyzstan 09.2005 - 06.2008
High School Diploma -
High School
Kyrgyzstan 09.1995 - 06.2005
Skills
Crew coordination
Reservations
Food and beverage preparation
Hospitality service expertise
Verbal and written communication
Emergency Response
Business travelers
Emergency care
Infant AED and CPR
Guest services
Complaint resolution
Certification
Butler Training
Timeline
Senior flight attendant
Etihad Airways
11.2016 - Current
Beauty Advisor /Makeup Artist
DUTY FREE
03.2015 - 09.2016
Basic Food Hygiene
10-2014
Butler Training
09-2014
Butler
JUMEIRAH INTERNATIONAL LLC
04.2013 - 02.2015
BBA - Hotel, Motel, And Restaurant Management
Kyrgyzstan - Turkiye Manas University
09.2005 - 06.2008
High School Diploma -
High School
09.1995 - 06.2005